myViewBoard

myViewBoard FAQ

Get a myViewBoard extension update once it’s available
Normally updates happen in the background when you close and reopen your computer's browser. If you haven't closed your browser in a while, you mi...
Mon, 9 Aug, 2021 at 3:39 AM
What to do if a participant's screen can't be seen but only a black screen is visible on myViewBoard for Windows even the participant's in the cast moderation list?
Please follow below instrucitons to solve the issue. 1. Turn off the participant's connection then turn it back on again 2. Ask participant to reco...
Mon, 9 Aug, 2021 at 3:39 AM
Why are there multiple myViewBoard Chrome extensions appeared on my Chrome?
The best way to solve this issue is to uninstall myViewBoard extension on your browser, and then download the latest version on Chrome Web Store. Once yo...
Mon, 9 Aug, 2021 at 3:39 AM
How do I check the network condition and speed?
Please follow below instruction to see network condition and speed. Open myViewBoard for Windows Click "Settings menu" button Click &qu...
Mon, 9 Aug, 2021 at 3:39 AM
Why can't I receive activation e-mail from myViewBoard.
In order to receive your activation email from "service@myviewboard.com", you should check the following: Check your networ...
Mon, 9 Aug, 2021 at 3:39 AM
I saved a recording session on myViewBoard but I can't play the file with Windows10 default media player.
The recorded file is .h264. It is not compatible for Windows 10 default media player. There are three solutions: Open .h264 file within myViewBoa...
Mon, 9 Aug, 2021 at 3:39 AM
Which Android versions are supported on the myViewBoard app?
The myViewBoard app supports Android 5.0 and newer
Mon, 9 Aug, 2021 at 3:39 AM
Why isn't my myViewBoard account auto logging out after my meeting [using GoToMeeting]?
See if your GoToMeeting app is still operating in the background: Check your hidden icons Right Click on yourGoToMeeting Select Exit ...
Mon, 9 Aug, 2021 at 3:39 AM
Why do I keep seeing error message "Access denied"?
You may be temporarily experiencing issues connecting to the internet or to our directory service servers.  Please check the following: ...
Mon, 9 Aug, 2021 at 3:39 AM
Why is Chrome required?
myViewBoard uses WebRTC (Web Real-Time Communication) API to achieve screen sharing across various platforms such as Chromebook, PC, and Mac. Currently this...
Mon, 9 Aug, 2021 at 3:39 AM