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Customer Support
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myViewBoard Support
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<div class="control-group ticket_section"> <label class=" required control-label cf_sub_type_910971-label " for="helpdesk_ticket_cf_sub_type_910971">Support Type</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_sub_type_910971]" id="helpdesk_ticket_custom_field_cf_sub_type_910971"><option value="">...</option> <option data-id="43000112299" value="Order Status">Order Status</option> <option data-id="43001052352" value="Order Cancellation">Order Cancellation</option> <option data-id="43000112298" value="Parts and Access Inquiry">Parts and Access Inquiry</option> <option data-id="43000114847" value="Product Information">Product Information</option> <option data-id="43000111785" value="RMA Status">RMA Status</option> <option data-id="43000111784" value="Warranty Inquiry">Warranty Inquiry</option> <option data-id="43001243021" value="Other">Other</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_product_type_910971-label " for="helpdesk_ticket_cf_product_type_910971">Product Type</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_product_type_910971_43000107504" name="helpdesk_ticket[custom_field][cf_product_type_910971]"><option value="">...</option> <option value="ViewBoard Displays">ViewBoard Displays</option> <option value="Commercial Displays">Commercial Displays</option> <option value="DirectView LED">DirectView LED</option> <option value="myViewBoard">myViewBoard</option> <option value="LCD Monitor">LCD Monitor</option> <option value="Touch Displays">Touch Displays</option> <option value="Smart Displays">Smart Displays</option> <option value="Projectors">Projectors</option> <option value="Software">Software</option> <option value="VDI">VDI</option> <option value="Other">Other</option></select><div class="level_2"><label class="required">Product Series</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_product_series_910971_43000107504" name="helpdesk_ticket[custom_field][cf_product_series_910971]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_product_type_910971_43000107504').nested_select_tag({"data_tree":[["ViewBoard Displays","ViewBoard Displays",[["CDE Series","CDE Series",[]],["IFP Series","IFP Series",[]],["Slot-In PC","Slot-In PC",[]]]],["Commercial Displays","Commercial Displays",[["CDE Series","CDE Series",[]],["CDM Series","CDM Series",[]],["CDP Series","CDP Series",[]],["CDX Series","CDX Series",[]],["ePosters","ePosters",[]],["Network Media Players","Network Media Players",[]],["Other","Other",[]]]],["DirectView LED","DirectView LED",[["LD Series","LD Series",[]],["LDM Series","LDM Series",[]],["LDS Series","LDS Series",[]],["LDP Series","LDP Series",[]]]],["myViewBoard","myViewBoard",[["myViewBoard for Android","myViewBoard for Android",[]],["myViewBoard for Windows","myViewBoard for Windows",[]],["myViewBoard Classroom","myViewBoard Classroom",[]],["myViewBoard Companion","myViewBoard Companion",[]],["myViewBoard Display","myViewBoard Display",[]],["myViewBoard Live","myViewBoard Live",[]],["myViewBoard Manager","myViewBoard Manager",[]],["myViewBoard Originals","myViewBoard Originals",[]],["myViewBoard Record","myViewBoard Record",[]],["myViewBoard Sens","myViewBoard Sens",[]],["myViewBoard.com","myViewBoard.com",[]],["myViewBoard","myViewBoard",[]],["myViewBoard Onboarding","myViewBoard Onboarding",[]]]],["LCD Monitor","LCD Monitor",[["VA Series","VA Series",[]],["VG Series","VG Series",[]],["VP Series","VP Series",[]],["VX Series","VX Series",[]],["XG Series","XG Series",[]],["Other","Other",[]]]],["Touch Displays","Touch Displays",[["TD Series","TD Series",[]],["Other","Other",[]]]],["Smart Displays","Smart Displays",[["VSD Series","VSD Series",[]],["Other","Other",[]]]],["Projectors","Projectors",[["LS Series","LS Series",[]],["M Series","M Series",[]],["PA Series","PA Series",[]],["PG Series","PG Series",[]],["PS Series","PS Series",[]],["PX Series","PX Series",[]],["PLED Series","PLED Series",[]],["Pro Series","Pro Series",[]],["PJD Series","PJD Series",[]],["X Series","X Series",[]],["Other","Other",[]]]],["Software","Software",[["Elite Display Controller","Elite Display Controller",[]],["Elite RGB","Elite RGB",[]],["vBoard","vBoard",[]],["vCast","vCast",[]],["vController","vController",[]],["vDisplay Manager","vDisplay Manager",[]],["ViewSplit","ViewSplit",[]],["vSignage","vSignage",[]],["vTouch","vTouch",[]],["Other","Other",[]]]],["VDI","VDI",[["SC-U Series","SC-U Series",[]],["SC-T Series","SC-T Series",[]],["SC-Z Series","SC-Z Series",[]],["SD-T Series","SD-T Series",[]],["Other","Other",[]]]],["Other","Other",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"43000107504","subcategory_id":"helpdesk_ticket_custom_field_cf_product_series_910971_43000107504"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_model_name_910971-label " for="helpdesk_ticket_cf_model_name_910971">Product Name (Examples: TD2230, XG270QC, VP2785-4K, X10-4K, IFP7550, CDM5500T, EP4330T)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_model_name_910971]" id="helpdesk_ticket_custom_field_cf_model_name_910971" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_serial_number_910971-label " for="helpdesk_ticket_cf_serial_number_910971">Serial Number (12-Digits, Ex. W46195212345)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_serial_number_910971]" id="helpdesk_ticket_custom_field_cf_serial_number_910971" /> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_ts_sub_type_910971-label " for="helpdesk_ticket_cf_ts_sub_type_910971">Support Type</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_ts_sub_type_910971]" id="helpdesk_ticket_custom_field_cf_ts_sub_type_910971"><option value="">...</option> <option data-id="43000111822" value="Troubleshooting Request">Troubleshooting Request</option> <option data-id="43000115172" value="How To">How To</option> <option data-id="43000111823" value="Technical Document Request">Technical Document Request</option> <option data-id="43000111824" value="Feature Request">Feature Request</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_product_type_910971-label " for="helpdesk_ticket_cf_product_type_910971">Product Type</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_product_type_910971_43000107505" name="helpdesk_ticket[custom_field][cf_product_type_910971]"><option value="">...</option> <option value="ViewBoard Displays">ViewBoard Displays</option> <option value="Commercial Displays">Commercial Displays</option> <option value="DirectView LED">DirectView LED</option> <option value="myViewBoard">myViewBoard</option> <option value="LCD Monitor">LCD Monitor</option> <option value="Touch Displays">Touch Displays</option> <option value="Smart Displays">Smart Displays</option> <option value="Projectors">Projectors</option> <option value="Software">Software</option> <option value="VDI">VDI</option> <option value="Other">Other</option></select><div class="level_2"><label class="required">Product Series</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_product_series_910971_43000107505" name="helpdesk_ticket[custom_field][cf_product_series_910971]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_product_type_910971_43000107505').nested_select_tag({"data_tree":[["ViewBoard Displays","ViewBoard Displays",[["CDE Series","CDE Series",[]],["IFP Series","IFP Series",[]],["Slot-In PC","Slot-In PC",[]]]],["Commercial Displays","Commercial Displays",[["CDE Series","CDE Series",[]],["CDM Series","CDM Series",[]],["CDP Series","CDP Series",[]],["CDX Series","CDX Series",[]],["ePosters","ePosters",[]],["Network Media Players","Network Media Players",[]],["Other","Other",[]]]],["DirectView LED","DirectView LED",[["LD Series","LD Series",[]],["LDM Series","LDM Series",[]],["LDS Series","LDS Series",[]],["LDP Series","LDP Series",[]]]],["myViewBoard","myViewBoard",[["myViewBoard for Android","myViewBoard for Android",[]],["myViewBoard for Windows","myViewBoard for Windows",[]],["myViewBoard Classroom","myViewBoard Classroom",[]],["myViewBoard Companion","myViewBoard Companion",[]],["myViewBoard Display","myViewBoard Display",[]],["myViewBoard Live","myViewBoard Live",[]],["myViewBoard Manager","myViewBoard Manager",[]],["myViewBoard Originals","myViewBoard Originals",[]],["myViewBoard Record","myViewBoard Record",[]],["myViewBoard Sens","myViewBoard Sens",[]],["myViewBoard.com","myViewBoard.com",[]],["myViewBoard","myViewBoard",[]],["myViewBoard Onboarding","myViewBoard Onboarding",[]]]],["LCD Monitor","LCD Monitor",[["VA Series","VA Series",[]],["VG Series","VG Series",[]],["VP Series","VP Series",[]],["VX Series","VX Series",[]],["XG Series","XG Series",[]],["Other","Other",[]]]],["Touch Displays","Touch Displays",[["TD Series","TD Series",[]],["Other","Other",[]]]],["Smart Displays","Smart Displays",[["VSD Series","VSD Series",[]],["Other","Other",[]]]],["Projectors","Projectors",[["LS Series","LS Series",[]],["M Series","M Series",[]],["PA Series","PA Series",[]],["PG Series","PG Series",[]],["PS Series","PS Series",[]],["PX Series","PX Series",[]],["PLED Series","PLED Series",[]],["Pro Series","Pro Series",[]],["PJD Series","PJD Series",[]],["X Series","X Series",[]],["Other","Other",[]]]],["Software","Software",[["Elite Display Controller","Elite Display Controller",[]],["Elite RGB","Elite RGB",[]],["vBoard","vBoard",[]],["vCast","vCast",[]],["vController","vController",[]],["vDisplay Manager","vDisplay Manager",[]],["ViewSplit","ViewSplit",[]],["vSignage","vSignage",[]],["vTouch","vTouch",[]],["Other","Other",[]]]],["VDI","VDI",[["SC-U Series","SC-U Series",[]],["SC-T Series","SC-T Series",[]],["SC-Z Series","SC-Z Series",[]],["SD-T Series","SD-T Series",[]],["Other","Other",[]]]],["Other","Other",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"43000107505","subcategory_id":"helpdesk_ticket_custom_field_cf_product_series_910971_43000107505"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_model_name_910971-label " for="helpdesk_ticket_cf_model_name_910971">Product Name (Examples: TD2230, XG270QC, VP2785-4K, X10-4K, IFP7550, CDM5500T, EP4330T)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_model_name_910971]" id="helpdesk_ticket_custom_field_cf_model_name_910971" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_serial_number_910971-label " for="helpdesk_ticket_cf_serial_number_910971">Serial Number (12-Digits, Ex. W46195212345)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_serial_number_910971]" id="helpdesk_ticket_custom_field_cf_serial_number_910971" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_os_version_910971-label " for="helpdesk_ticket_cf_os_version_910971">OS Version</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_os_version_910971]" id="helpdesk_ticket_custom_field_cf_os_version_910971"><option value="">...</option> <option data-id="43001289456" value="Windows 11">Windows 11</option> <option data-id="43000130626" value="Windows 10 32bit">Windows 10 32bit</option> <option data-id="43000130627" value="Windows 10 64bit">Windows 10 64bit</option> <option data-id="43000130624" value="Windows 8 32bit">Windows 8 32bit</option> <option data-id="43000130625" value="Windows 8 64bit">Windows 8 64bit</option> <option data-id="43000130622" value="Windows 7 32bit">Windows 7 32bit</option> <option data-id="43000130623" value="Windows 7 64bit">Windows 7 64bit</option> <option data-id="43001022740" value="MacOS">MacOS</option> <option data-id="43000130628" value="OS X">OS X</option> <option data-id="43001022741" value="iPadOS">iPadOS</option> <option data-id="43000130630" value="iOS">iOS</option> <option data-id="43000852590" value="Chrome OS">Chrome OS</option> <option data-id="43000130629" value="Android">Android</option> <option data-id="43000130631" value="Linux">Linux</option> <option data-id="43000130632" value="Other">Other</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_firmware_version_910971-label " for="helpdesk_ticket_cf_firmware_version_910971">Firmware Version</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_firmware_version_910971]" id="helpdesk_ticket_custom_field_cf_firmware_version_910971" /> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_product_type889226_910971-label " for="helpdesk_ticket_cf_product_type889226_910971">Product Type</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_product_type889226_910971_43001344709" name="helpdesk_ticket[custom_field][cf_product_type889226_910971]"><option value="">...</option> <option value="Whiteboard">Whiteboard</option> <option value="Classroom">Classroom</option> <option value="Manager">Manager</option> <option value="Display">Display</option> <option value="Companion">Companion</option> <option value="myViewBoard.com">myViewBoard.com</option> <option value="On boarding">On boarding</option> <option value="Sens">Sens</option> <option value="TeamWork">TeamWork</option></select><div class="level_2"><label class="required">Issue Type</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_issue_type_910971_43001344709" name="helpdesk_ticket[custom_field][cf_issue_type_910971]"><option value="">...</option> </select></div><div class="level_3"><label class="required">Cloud Type</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_cloud_type_910971_43001344709" name="helpdesk_ticket[custom_field][cf_cloud_type_910971]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_product_type889226_910971_43001344709').nested_select_tag({"data_tree":[["Whiteboard","Whiteboard",[["Fail to install Whiteboard software","Fail to install Whiteboard software",[]],["Problem occurs during Whiteboard activation","Problem occurs during Whiteboard activation",[]],["I can not sign in to Whiteboard","I can not sign in to Whiteboard",[]],["Others","Others",[]]]],["Classroom","Classroom",[["I do not have Classroom after sign in to myViewBoard.com","I do not have Classroom after sign in to myViewBoard.com",[]],["It is still showing Sharpening pencils, please wait","It is still showing Sharpening pencils, please wait",[]],["My camera is not working as expected","My camera is not working as expected",[]],["Others","Others",[]]]],["Manager","Manager",[["Not able to pair with ViewBoard","Not able to pair with ViewBoard",[]],["Bulk upload devices failed when using the CSV file","Bulk upload devices failed when using the CSV file",[]],["How do I edit device name?","How do I edit device name?",[]],["Others","Others",[]]]],["Display","Display",[["It is showing No network connection","It is showing No network connection",[]],["My sharing stopped after few minutes","My sharing stopped after few minutes",[]],["Display code / One time password is missing","Display code / One time password is missing",[]],["Others","Others",[]]]],["Companion","Companion",[["Fail to install software","Fail to install software",[]],["Problem occurs during activation","Problem occurs during activation",[]],["I can not sign in","I can not sign in",[]],["Others","Others",[]]]],["myViewBoard.com","myViewBoard.com",[]],["On boarding","On boarding",[["User Sync","User Sync",[["Azure Active Directory","Azure Active Directory"],["Google Workspace","Google Workspace"],["CSV","CSV"],["Others","Others"]]],["Mass Deployment","Mass Deployment",[["Android","Android"],["MacOS","MacOS"],["iOS","iOS"],["Windows","Windows"],["Others","Others"]]],["Mass Activation","Mass Activation",[["Android","Android"],["MacOS","MacOS"],["iOS","iOS"],["Windows","Windows"],["Others","Others"]]]]],["Sens","Sens",[]],["TeamWork","TeamWork",[["How do I sign up for TeamWork","How do I sign up for TeamWork",[]],["I can not sign in to TeamWork","I can not sign in to TeamWork",[]],["How can I share my canvas with others","How can I share my canvas with others",[]],["Others","Others",[]]]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"43001344709","subcategory_id":"helpdesk_ticket_custom_field_cf_issue_type_910971_43001344709","item_id":"helpdesk_ticket_custom_field_cf_cloud_type_910971_43001344709"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_operating_system_version_910971-label " for="helpdesk_ticket_cf_operating_system_version_910971">Operating System Version</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_operating_system_version_910971]" id="helpdesk_ticket_custom_field_cf_operating_system_version_910971"><option value="">...</option> <option data-id="43001345456" value="Android 12">Android 12</option> <option data-id="43001345457" value="Android 11">Android 11</option> <option data-id="43001345458" value="Android 10">Android 10</option> <option data-id="43001345459" value="Android 9">Android 9</option> <option data-id="43001345460" value="MacOS 13">MacOS 13</option> <option data-id="43001345461" value="MacOS 12">MacOS 12</option> <option data-id="43001345462" value="MacOS 11">MacOS 11</option> <option data-id="43001345463" value="MacOS 10.15">MacOS 10.15</option> <option data-id="43001345464" value="iOS 16">iOS 16</option> <option data-id="43001345465" value="iOS 15">iOS 15</option> <option data-id="43001345466" value="iOS 14">iOS 14</option> <option data-id="43001345467" value="iOS 13">iOS 13</option> <option data-id="43001345468" value="Windows 11 - 21H2">Windows 11 - 21H2</option> <option data-id="43001345469" value="Windows 10 - 21H2">Windows 10 - 21H2</option> <option data-id="43001345470" value="Windows 10 - 21H1">Windows 10 - 21H1</option> <option data-id="43001345471" value="Windows 10 - 20H2">Windows 10 - 20H2</option> <option data-id="43001345472" value="Others">Others</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_browser_type_910971-label " for="helpdesk_ticket_cf_browser_type_910971">Browser Type</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_browser_type_910971]" id="helpdesk_ticket_custom_field_cf_browser_type_910971"><option value="">...</option> <option data-id="43001345474" value="Chrome">Chrome</option> <option data-id="43001345475" value="Edge">Edge</option> <option data-id="43001345476" value="Firefox">Firefox</option> <option data-id="43001345477" value="Safari">Safari</option> <option data-id="43001345478" value="Others">Others</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_request_type_910971-label " for="helpdesk_ticket_cf_request_type_910971">Support Type</label> <div class="controls "> <select class=" required dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_request_type_910971]" id="helpdesk_ticket_custom_field_cf_request_type_910971"><option value="">...</option> <option data-id="43000111704" value="Product Information">Product Information</option> <option data-id="43000111705" value="Where to Buy">Where to Buy</option> <option data-id="43000224548" value="Order Status">Order Status</option> <option data-id="43001052353" value="Order Cancellation">Order Cancellation</option></select> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_product_type_910971-label " for="helpdesk_ticket_cf_product_type_910971">Product Type</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_product_type_910971_43000107506" name="helpdesk_ticket[custom_field][cf_product_type_910971]"><option value="">...</option> <option value="ViewBoard Displays">ViewBoard Displays</option> <option value="Commercial Displays">Commercial Displays</option> <option value="DirectView LED">DirectView LED</option> <option value="myViewBoard">myViewBoard</option> <option value="LCD Monitor">LCD Monitor</option> <option value="Touch Displays">Touch Displays</option> <option value="Smart Displays">Smart Displays</option> <option value="Projectors">Projectors</option> <option value="Software">Software</option> <option value="VDI">VDI</option> <option value="Other">Other</option></select><div class="level_2"><label class="required">Product Series</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_product_series_910971_43000107506" name="helpdesk_ticket[custom_field][cf_product_series_910971]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_product_type_910971_43000107506').nested_select_tag({"data_tree":[["ViewBoard Displays","ViewBoard Displays",[["CDE Series","CDE Series",[]],["IFP Series","IFP Series",[]],["Slot-In PC","Slot-In PC",[]]]],["Commercial Displays","Commercial Displays",[["CDE Series","CDE Series",[]],["CDM Series","CDM Series",[]],["CDP Series","CDP Series",[]],["CDX Series","CDX Series",[]],["ePosters","ePosters",[]],["Network Media Players","Network Media Players",[]],["Other","Other",[]]]],["DirectView LED","DirectView LED",[["LD Series","LD Series",[]],["LDM Series","LDM Series",[]],["LDS Series","LDS Series",[]],["LDP Series","LDP Series",[]]]],["myViewBoard","myViewBoard",[["myViewBoard for Android","myViewBoard for Android",[]],["myViewBoard for Windows","myViewBoard for Windows",[]],["myViewBoard Classroom","myViewBoard Classroom",[]],["myViewBoard Companion","myViewBoard Companion",[]],["myViewBoard Display","myViewBoard Display",[]],["myViewBoard Live","myViewBoard Live",[]],["myViewBoard Manager","myViewBoard Manager",[]],["myViewBoard Originals","myViewBoard Originals",[]],["myViewBoard Record","myViewBoard Record",[]],["myViewBoard Sens","myViewBoard Sens",[]],["myViewBoard.com","myViewBoard.com",[]],["myViewBoard","myViewBoard",[]],["myViewBoard Onboarding","myViewBoard Onboarding",[]]]],["LCD Monitor","LCD Monitor",[["VA Series","VA Series",[]],["VG Series","VG Series",[]],["VP Series","VP Series",[]],["VX Series","VX Series",[]],["XG Series","XG Series",[]],["Other","Other",[]]]],["Touch Displays","Touch Displays",[["TD Series","TD Series",[]],["Other","Other",[]]]],["Smart Displays","Smart Displays",[["VSD Series","VSD Series",[]],["Other","Other",[]]]],["Projectors","Projectors",[["LS Series","LS Series",[]],["M Series","M Series",[]],["PA Series","PA Series",[]],["PG Series","PG Series",[]],["PS Series","PS Series",[]],["PX Series","PX Series",[]],["PLED Series","PLED Series",[]],["Pro Series","Pro Series",[]],["PJD Series","PJD Series",[]],["X Series","X Series",[]],["Other","Other",[]]]],["Software","Software",[["Elite Display Controller","Elite Display Controller",[]],["Elite RGB","Elite RGB",[]],["vBoard","vBoard",[]],["vCast","vCast",[]],["vController","vController",[]],["vDisplay Manager","vDisplay Manager",[]],["ViewSplit","ViewSplit",[]],["vSignage","vSignage",[]],["vTouch","vTouch",[]],["Other","Other",[]]]],["VDI","VDI",[["SC-U Series","SC-U Series",[]],["SC-T Series","SC-T Series",[]],["SC-Z Series","SC-Z Series",[]],["SD-T Series","SD-T Series",[]],["Other","Other",[]]]],["Other","Other",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"43000107506","subcategory_id":"helpdesk_ticket_custom_field_cf_product_series_910971_43000107506"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_model_name_910971-label " for="helpdesk_ticket_cf_model_name_910971">Product Name (Examples: TD2230, XG270QC, VP2785-4K, X10-4K, IFP7550, CDM5500T, EP4330T)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_model_name_910971]" id="helpdesk_ticket_custom_field_cf_model_name_910971" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_business_name_910971-label " for="helpdesk_ticket_cf_business_name_910971">Business Name</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_business_name_910971]" id="helpdesk_ticket_custom_field_cf_business_name_910971" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_address_910971-label " for="helpdesk_ticket_cf_address_910971">Ship-To Address</label> <div class="controls "> <textarea class=" paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_address_910971]" id="helpdesk_ticket_custom_field_cf_address_910971"> </textarea> </div> </div>
<div class="control-group ticket_section"> <label class=" control-label cf_support_type_910971-label " for="helpdesk_ticket_cf_support_type_910971">Support Type</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_support_type_910971]" id="helpdesk_ticket_custom_field_cf_support_type_910971"><option value="">...</option> <option data-id="43001537019" value="Account Issues">Account Issues</option></select> </div> </div>
<div class="control-group ticket_section"> <label class=" required control-label cf_product_type_910971-label " for="helpdesk_ticket_cf_product_type_910971">Product Type</label> <div class="controls nested_field "> <select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_product_type_910971_43000111674" name="helpdesk_ticket[custom_field][cf_product_type_910971]"><option value="">...</option> <option value="ViewBoard Displays">ViewBoard Displays</option> <option value="Commercial Displays">Commercial Displays</option> <option value="DirectView LED">DirectView LED</option> <option value="myViewBoard">myViewBoard</option> <option value="LCD Monitor">LCD Monitor</option> <option value="Touch Displays">Touch Displays</option> <option value="Smart Displays">Smart Displays</option> <option value="Projectors">Projectors</option> <option value="Software">Software</option> <option value="VDI">VDI</option> <option value="Other">Other</option></select><div class="level_2"><label class="required">Product Series</label><select class=" required nested_field section_field" id="helpdesk_ticket_custom_field_cf_product_series_910971_43000111674" name="helpdesk_ticket[custom_field][cf_product_series_910971]"><option value="">...</option> </select></div><script> //<![CDATA[ jQuery('#helpdesk_ticket_custom_field_cf_product_type_910971_43000111674').nested_select_tag({"data_tree":[["ViewBoard Displays","ViewBoard Displays",[["CDE Series","CDE Series",[]],["IFP Series","IFP Series",[]],["Slot-In PC","Slot-In PC",[]]]],["Commercial Displays","Commercial Displays",[["CDE Series","CDE Series",[]],["CDM Series","CDM Series",[]],["CDP Series","CDP Series",[]],["CDX Series","CDX Series",[]],["ePosters","ePosters",[]],["Network Media Players","Network Media Players",[]],["Other","Other",[]]]],["DirectView LED","DirectView LED",[["LD Series","LD Series",[]],["LDM Series","LDM Series",[]],["LDS Series","LDS Series",[]],["LDP Series","LDP Series",[]]]],["myViewBoard","myViewBoard",[["myViewBoard for Android","myViewBoard for Android",[]],["myViewBoard for Windows","myViewBoard for Windows",[]],["myViewBoard Classroom","myViewBoard Classroom",[]],["myViewBoard Companion","myViewBoard Companion",[]],["myViewBoard Display","myViewBoard Display",[]],["myViewBoard Live","myViewBoard Live",[]],["myViewBoard Manager","myViewBoard Manager",[]],["myViewBoard Originals","myViewBoard Originals",[]],["myViewBoard Record","myViewBoard Record",[]],["myViewBoard Sens","myViewBoard Sens",[]],["myViewBoard.com","myViewBoard.com",[]],["myViewBoard","myViewBoard",[]],["myViewBoard Onboarding","myViewBoard Onboarding",[]]]],["LCD Monitor","LCD Monitor",[["VA Series","VA Series",[]],["VG Series","VG Series",[]],["VP Series","VP Series",[]],["VX Series","VX Series",[]],["XG Series","XG Series",[]],["Other","Other",[]]]],["Touch Displays","Touch Displays",[["TD Series","TD Series",[]],["Other","Other",[]]]],["Smart Displays","Smart Displays",[["VSD Series","VSD Series",[]],["Other","Other",[]]]],["Projectors","Projectors",[["LS Series","LS Series",[]],["M Series","M Series",[]],["PA Series","PA Series",[]],["PG Series","PG Series",[]],["PS Series","PS Series",[]],["PX Series","PX Series",[]],["PLED Series","PLED Series",[]],["Pro Series","Pro Series",[]],["PJD Series","PJD Series",[]],["X Series","X Series",[]],["Other","Other",[]]]],["Software","Software",[["Elite Display Controller","Elite Display Controller",[]],["Elite RGB","Elite RGB",[]],["vBoard","vBoard",[]],["vCast","vCast",[]],["vController","vController",[]],["vDisplay Manager","vDisplay Manager",[]],["ViewSplit","ViewSplit",[]],["vSignage","vSignage",[]],["vTouch","vTouch",[]],["Other","Other",[]]]],["VDI","VDI",[["SC-U Series","SC-U Series",[]],["SC-T Series","SC-T Series",[]],["SC-Z Series","SC-Z Series",[]],["SD-T Series","SD-T Series",[]],["Other","Other",[]]]],["Other","Other",[]]],"initValues":null,"disable_children":false,"include_blank":"...","selected":null,"pl_value_id":"43000111674","subcategory_id":"helpdesk_ticket_custom_field_cf_product_series_910971_43000111674"}); //]]> </script> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_model_name_910971-label " for="helpdesk_ticket_cf_model_name_910971">Product Name (Examples: TD2230, XG270QC, VP2785-4K, X10-4K, IFP7550, CDM5500T, EP4330T)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_model_name_910971]" id="helpdesk_ticket_custom_field_cf_model_name_910971" /> </div> </div> <div class="control-group ticket_section"> <label class=" required control-label cf_serial_number_910971-label " for="helpdesk_ticket_cf_serial_number_910971">Serial Number (12-Digits, Ex. W46195212345)</label> <div class="controls "> <input class=" required text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_serial_number_910971]" id="helpdesk_ticket_custom_field_cf_serial_number_910971" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_purchase_date_910971-label " for="helpdesk_ticket_cf_purchase_date_910971">Purchase Date</label> <div class="controls support-date-field "> <input type="text" name="helpdesk_ticket[custom_field][cf_purchase_date_910971]" id="helpdesk_ticket_custom_field_cf_purchase_date_910971" class=" date section_field datepicker_popover" readonly="readonly" data-show-image="true" data-date-format="d M, yy" placeholder="" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_business_name_910971-label " for="helpdesk_ticket_cf_business_name_910971">Business Name</label> <div class="controls "> <input class=" text section_field span12" placeholder="" type="text" name="helpdesk_ticket[custom_field][cf_business_name_910971]" id="helpdesk_ticket_custom_field_cf_business_name_910971" /> </div> </div> <div class="control-group ticket_section"> <label class=" control-label cf_address_910971-label " for="helpdesk_ticket_cf_address_910971">Ship-To Address</label> <div class="controls "> <textarea class=" paragraph section_field span12" rows="6" placeholder="" name="helpdesk_ticket[custom_field][cf_address_910971]" id="helpdesk_ticket_custom_field_cf_address_910971"> </textarea> </div> </div>
<div class="control-group ticket_section"> <label class=" control-label cf_other_types_910971-label " for="helpdesk_ticket_cf_other_types_910971">Support Type</label> <div class="controls "> <select class=" dropdown_blank section_field" data-placeholder="..." name="helpdesk_ticket[custom_field][cf_other_types_910971]" id="helpdesk_ticket_custom_field_cf_other_types_910971"><option value="">...</option> <option data-id="43000243400" value="Product Registration">Product Registration</option> <option data-id="43000112301" value="ViewCare Registration">ViewCare Registration</option> <option data-id="43000112300" value="Compliance Inquiry">Compliance Inquiry</option> <option data-id="43000112302" value="Compliment">Compliment</option> <option data-id="43000112303" value="Complaint">Complaint</option> <option data-id="43001053487" value="Sponsorship Request">Sponsorship Request</option> <option data-id="43000114852" value="Other">Other</option></select> </div> </div>
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