ViewSonic Support - Americas

Online Store 9

• What is Discontinued "A" Stock and Refurbished
• How do I return a product?
• Credit Card Policy
• Product Pricing
• Shipping

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Warranty and Services 4

• What is the product warranty?
• What is ViewSonic's Pixel Policy
• How do I obtain warranty service?
• How do I check the status of my RMA?

General Questions 63

• How to set proper Response Time with Viewsonic monitors?
• What is "Low Input Lag" and which one should I choose?
• What is "Black stabilization" and which level should I choose?
• Why can't I choose the “Contrast/Brightness” anymore while setting ViewMode at "Standard" or "Game"?
• Should I install monitor drivers?

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General Questions 88

• How to enable Super ECO Mode on my PJD5155?
• Why can’t my input device work in HDMI/MHL on my PRO7827HD?
• How to Install an All-in-One Interactive Projector like PS750W
• How to recall the password with my projector?
• Can I connect a cable or satellite box to my projector?

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Technical Documents 1

• ViewSonic Projector RS232 protocol

General Questions 30

• How can I lock the control buttons to prevent unwanted and accidental presses?
• How do I choose the right size of Interactive Flat Panel Display for my classroom?
• Does ViewSonic offer free training to end-users on how to use their Interactive Flat Displays?
• How can I request a demo or evaluation unit if my school wants to try a Interactive Flat Display first?
• What does ViewSonic offer if I need a complete solution for Interactive Flat Display in my school?

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Digital Sigange 59

• How many touch points can I get from a multi-touch display such as CDE6561T?
• Can my EP5520 support Enterprise authentication with a trusted certificate i.e WPA2 Enterprise with certificate installation?
• Why the picture quality is not good while editing content by Signage Manager and export to NMP-302 then display on EP5520?
• How to do basic troubleshooting for EP5012?
• Can an antenna be connected to a commercial display?

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Technical Documents 1

• ViewSonic LFD RS-232 & LAN Protocol

Commercial Display 2

• Do CDE7500 and CDE8600 have freeze function?
• What USB WiFi dongle/ adapter that will work with the CDE5010, CDE5510, CDE6510, CDE7500 and CDE8600?

Interactive Flat Panel 127

• Button Combination for Special Lock Modes on IFP not working.
• Can I use a 7 meters USB cable to connect USB touch to my IFP display?
• How to activate the preinstalled Windows 10 trial in VPC10/VPC14?
• Why isn't there any response while trying to connect IFP8650/IFP7550/IFP6550 by RS232?
• What is the recommended height of installation for the ViewBoard Interactive Flat Panels?

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FAQ 25

• What to do if a participant's screen can't be seen but only a black screen is visible on myViewBoard for Windows even the participant's in the cast moderation list?
• Why do I keep seeing error message "Access denied"?
• How do I show 3rd party open source library licenses?
• How do I collect and show the PC's information?
• How do I find the help page for myViewBoard?

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Connect and Collaborate 9

• How to use myViewBoard Cast in/Cast out?
• How to use Zoom Video Conferencing?
• Your Digital Whiteboard in the Cloud
• Get started today!
• How to host the casting remotely from your browser

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Control and Setup 16

• How to use 2 finger and 3 finger navigation on myViewBoard?
• How to login with the myViewBoard Chrome extension
• How to execute operations using touch?
• How do I do cloud drive authentication?
• How to execute operations using the mouse?

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Content Creation 12

• How to import a .IWB file?
• How to erase the currently selected handwriting?
• How to play video and audio?
• How to change the page via two-finger touch?
• How to erase handwriting with your palm?

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Tips & Tricks 8

• Understand Your Spinning Feature
• Discover Your Writing Features
• Use Your Sticky Note Feature
• Manage Your Canvas
• Google in our Embedded Browser

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General Questions 3

• Is it possible to connect multiple displays to my WPG-370?
• WPG-370 presentation mode setup
• Why does my TD2220 randomly receive touch signal and respond accordingly while exposed to sunlight?

Auto Pivot 7

• Why can’t my screen/window rotate to match the monitor’s orientation?
• Why is the Auto Pivot function not able to detect my monitor status?
• Why didn't my monitor Windows desktop automatically rotate to fit the direction of the monitor when the Auto Pivot function is enabled on my Windows OS?
• How to set "OSD Pivot" as "Auto" under OSD menu as it's greyed out?
• Why can’t my windows desktop rotate to match the monitor’s orientation when OSD Pivot function is set to Auto?

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Auto Detect 2

• How to enable the input signal auto detect function?
• Why can’t my monitor auto detect signal between different input sources?

General Questions 9

• Do VP series monitors support an Apple MAC Thunderbolt connection?
• Do the VP2468’s USB ports support Apple device power charging?
• How to check my monitor’s current firmware version?
• Why “FW_Update_Tool_with_VP2468_M003” still can’t detect my monitor even monitor power is ON and USB cable is connected to PC properly?
• Minor image retention may occur when a static image is displayed on the screen for extended periods of time.

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General Questions 2

• What WiFi band does the SC-T25 support?
• Does the SC-T25 support Bluetooth devices?

vCastSender for Android 2

• Why is there no audio sharing from vCastSender for Android while screen-mirroring to ViewBoard?
• Why is there latency sometimes?

vCastSender for iOS 1

• How to use "Mirroring"?