ViewSonic Support - Americas
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Knowledge base
FAQ
Online Store
9
What is Discontinued "A" Stock and Refurbished
How do I return a product?
Credit Card Policy
Product Pricing
Shipping
See all 9 articles
Warranty and Services
4
What is the product warranty?
What is ViewSonic's Pixel Policy
How do I obtain warranty service?
How do I check the status of my RMA?
LCD Monitor
General Questions
63
How to set proper Response Time with Viewsonic monitors?
What is "Low Input Lag" and which one should I choose?
What is "Black stabilization" and which level should I choose?
Why can't I choose the “Contrast/Brightness” anymore while setting ViewMode at "Standard" or "Game"?
Should I install monitor drivers?
See all 63 articles
Projector
General Questions
88
How to enable Super ECO Mode on my PJD5155?
Why can’t my input device work in HDMI/MHL on my PRO7827HD?
How to Install an All-in-One Interactive Projector like PS750W
How to recall the password with my projector?
Can I connect a cable or satellite box to my projector?
See all 88 articles
Technical Documents
1
ViewSonic Projector RS232 protocol
Large Format Display
General Questions
30
How can I lock the control buttons to prevent unwanted and accidental presses?
How do I choose the right size of Interactive Flat Panel Display for my classroom?
Does ViewSonic offer free training to end-users on how to use their Interactive Flat Displays?
How can I request a demo or evaluation unit if my school wants to try a Interactive Flat Display first?
What does ViewSonic offer if I need a complete solution for Interactive Flat Display in my school?
See all 30 articles
Digital Sigange
59
How many touch points can I get from a multi-touch display such as CDE6561T?
Can my EP5520 support Enterprise authentication with a trusted certificate i.e WPA2 Enterprise with certificate installation?
Why the picture quality is not good while editing content by Signage Manager and export to NMP-302 then display on EP5520?
How to do basic troubleshooting for EP5012?
Can an antenna be connected to a commercial display?
See all 59 articles
Technical Documents
1
ViewSonic LFD RS-232 & LAN Protocol
Commercial Display
2
Do CDE7500 and CDE8600 have freeze function?
What USB WiFi dongle/ adapter that will work with the CDE5010, CDE5510, CDE6510, CDE7500 and CDE8600?
Interactive Flat Panel
128
Button Combination for Special Lock Modes on IFP
Can I use a 7 meters USB cable to connect USB touch to my IFP display?
How to activate the preinstalled Windows 10 trial in VPC10/VPC14?
Why isn't there any response while trying to connect IFP8650/IFP7550/IFP6550 by RS232?
What is the recommended height of installation for the ViewBoard Interactive Flat Panels?
See all 128 articles
myViewBoard
FAQ
31
What to do if a participant's screen can't be seen but only a black screen is visible on myViewBoard for Windows even the participant's in the cast moderation list?
Why do I keep seeing error message "Access denied"?
How do I show 3rd party open source library licenses?
How do I collect and show the PC's information?
How do I find the help page for myViewBoard?
See all 31 articles
Connect and Collaborate
9
How to use myViewBoard Cast in/Cast out?
How to use Zoom Video Conferencing?
Your Digital Whiteboard in the Cloud
Get started today!
How to host the casting remotely from your browser
See all 9 articles
Control and Setup
17
How to set up auto log out time
How to use 2 finger and 3 finger navigation on myViewBoard?
How to login with the myViewBoard Chrome extension
How to execute operations using touch?
How do I do cloud drive authentication?
See all 17 articles
Content Creation
12
How to import a .IWB file?
How to erase the currently selected handwriting?
How to play video and audio?
How to change the page via two-finger touch?
How to erase handwriting with your palm?
See all 12 articles
Tips & Tricks
9
Understand Your Spinning Feature
Discover Your Writing Features
Use Your Sticky Note Feature
Manage Your Canvas
Google in our Embedded Browser
See all 9 articles
Other products
General Questions
3
Is it possible to connect multiple displays to my WPG-370?
WPG-370 presentation mode setup
Why does my TD2220 randomly receive touch signal and respond accordingly while exposed to sunlight?
Color Pro (VP series)
Auto Pivot
7
Why can’t my screen/window rotate to match the monitor’s orientation?
Why is the Auto Pivot function not able to detect my monitor status?
Why didn't my monitor Windows desktop automatically rotate to fit the direction of the monitor when the Auto Pivot function is enabled on my Windows OS?
How to set "OSD Pivot" as "Auto" under OSD menu as it's greyed out?
Why can’t my windows desktop rotate to match the monitor’s orientation when OSD Pivot function is set to Auto?
See all 7 articles
Auto Detect
2
How to enable the input signal auto detect function?
Why can’t my monitor auto detect signal between different input sources?
General Questions
9
Do VP series monitors support an Apple MAC Thunderbolt connection?
Do the VP2468’s USB ports support Apple device power charging?
How to check my monitor’s current firmware version?
Why “FW_Update_Tool_with_VP2468_M003” still can’t detect my monitor even monitor power is ON and USB cable is connected to PC properly?
Minor image retention may occur when a static image is displayed on the screen for extended periods of time.
See all 9 articles
VDI
General Questions
2
What WiFi band does the SC-T25 support?
Does the SC-T25 support Bluetooth devices?
vCast
vCastSender for Android
2
Why is there no audio sharing from vCastSender for Android while screen-mirroring to ViewBoard?
Why is there latency sometimes?
vCastSender for iOS
2
How to use "Mirroring"?
Why is full-screen casting unavailable for iPad?
vCastSender for Windows
1
Why is there no audio output from a Windows PC?
Others
6
What is the minimum Wi-Fi signal strength for a reliable ViewBoard Cast network?
All vCastSender are suddenly blocked, and cannot cast to vCastReceiver/Airplay.
How can I improve the casting experience?
Why can't I find the device name (Cast-XXXX) of ViewBoard Cast on the client list?
Why can't ViewBoard control mobile devices?
See all 6 articles
vCastSender for MAC
3
Why should I install vCast Audio on Mac OS?
Why should I select "vCast" via: Security & Privacy > Privacy > Accessibility?
How do I get the audio to work through vCastSender to the panel from a Mac?
vCastSender for Chrome
2
Why is touch control for the Chromebook via the ViewBoard not available?
Why do I have to mute the audio manually in Chrome?
AirPlay application
2
Why can't I use iPhone/iPad Airplay to mirror to the ViewBoard screen?
Can I use Airplay to mirror to a ViewBoard screen on a cross subnet?
ChromeCast application
2
Why does Chromecast frequently disconnect?
Why might there be latency when Chromecast is casting?
Multiple-Screens application
2
Why is file sharing from mobile not available when multiple-screen mode is enabled?
Why is multiple-screen mode not available on Chromecast?
