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Knowledge base
Frequently Asked Questions
Top Questions Asked
17
vCastReceiver Activation Issue
Do I need to install Windows 10 display drivers for my monitor?
VB-WIFI-001 not working with ViewSonic Display
ViewBoard touch not working properly with Windows PC
Where Can I Get macOS Drivers for My Display?
View all 17
Online Store and Warranty Information
Online Store
10
What is Discontinued "A" Stock and Refurbished
How do I return a product?
Credit Card Policy
Product Pricing
Shipping
View all 10
Warranty and Services
4
What is the product warranty?
How do I obtain warranty service?
How do I check the status of my RMA?
Where can I find the User Guide?
LCD Monitor
General Questions
66
How to set proper Response Time with Viewsonic monitors?
What is "Low Input Lag" and which one should I choose?
What is "Black stabilization" and which level should I choose?
Why can't I choose the “Contrast/Brightness” anymore while setting ViewMode at "Standard" or "Game"?
Why can't I adjust VA2719-2K-SMHD sharpness in OSD menu?
View all 66
Projector
General Questions
94
How to enable Super ECO Mode on my PJD5155?
Why can’t my input device work in HDMI/MHL on my PRO7827HD?
How to Install an All-in-One Interactive Projector like PS750W
How to recall the password with my projector?
What if users forgot their password with projector?
View all 94
Technical Documents
1
ViewSonic Projector RS232 protocol
Tips & Tricks
6
How to cast and mirror your mobile device to the X10-4K
How to set up voice control for the X10-4K
How to setup voice control on the X10-4K
How to manage locally stored files on the X10-4K
How to connect smart devices with the X10-4K via USB Type-C
View all 6
Large Format Display
General Questions
34
How can I lock the control buttons to prevent unwanted and accidental presses?
How do I choose the right size of Interactive Flat Panel Display for my classroom?
Does ViewSonic offer free training to end-users on how to use their Interactive Flat Displays?
How can I request a demo or evaluation unit if my school wants to try a Interactive Flat Display first?
What does ViewSonic offer if I need a complete solution for Interactive Flat Display in my school?
View all 34
Digital Signage
66
How many touch points can I get from a multi-touch display such as CDE6561T?
Can my EP5520 support Enterprise authentication with a trusted certificate i.e WPA2 Enterprise with certificate installation?
Why the picture quality is not good while editing content by Signage Manager and export to NMP-302 then display on EP5520?
How to do basic troubleshooting for EP5012?
Can an antenna be connected to a commercial display?
View all 66
Technical Documents
1
ViewSonic LFD RS-232 & LAN Protocol
Commercial Display
3
Do CDE7500 and CDE8600 have freeze function?
What USB WiFi dongle/ adapter that will work with the CDE5010, CDE5510, CDE6510, CDE7500 and CDE8600?
CDE5510/6510 Firmware (F/W) Update Procedure
Interactive Flat Panel
135
Button Combination for Special Lock Modes on IFP
Can I use a 7 meters USB cable to connect USB touch to my IFP display?
How to activate the preinstalled Windows 10 trial in VPC10/VPC14?
Why isn't there any response while trying to connect IFP8650/IFP7550/IFP6550 by RS232?
What is the recommended height of installation for the ViewBoard Interactive Flat Panels?
View all 135
myViewBoard
FAQ
33
What is myViewboard?
What to do if a participant's screen can't be seen but only a black screen is visible on myViewBoard for Windows even the participant's in the cast moderation list?
Why do I keep seeing error message "Access denied"?
How do I show 3rd party open source library licenses?
How do I collect and show the PC's information?
View all 33
Connect and Collaborate
8
How to use myViewBoard Cast in/Cast out?
Your Digital Whiteboard in the Cloud
Get started today!
How to host the casting remotely from your browser
How do I share my screen as a host?
View all 8
Control and Setup
17
How to set up auto log out time
How to use 2 finger and 3 finger navigation on myViewBoard?
How to login with the myViewBoard Chrome extension
How to execute operations using touch?
How do I do cloud drive authentication?
View all 17
Content Creation
12
How to import a .IWB file?
How to erase the currently selected handwriting?
How to play video and audio?
How to change the page via two-finger touch?
How to erase handwriting with your palm?
View all 12
Training Videos
2
How to use myViewBoard Throw?
How to use myViewBoard Meet?
Tips & Tricks
10
Understand Your Spinning Feature
Discover Your Writing Features
Sticky Note Feature
Manage Your Canvas
Google in our Embedded Browser
View all 10
Release Notes
7
myViewBoard November Production Release Notes
myViewBoard October Production Release Notes
myViewBoard September Production Release Notes
myViewBoard December Production Release Notes
myViewBoard January (2020) Production Release Notes
View all 7
Other products
General Questions
6
Is it possible to connect multiple displays to my WPG-370?
WPG-370 presentation mode setup
Why does my TD2220 randomly receive touch signal and respond accordingly while exposed to sunlight?
ViewSonic Display Support with Crestron Controllers
IFP2410 / VSD243 Microphone and Zoom
View all 6
WoodPad
24
I see the mouse cursor on my Mac computer but why there is no response on the click of the Stylus Pen?
Why there is no pen pressure while using the WoodPad™ and there is no pressure indication on the WoodPad™ Manager?
Why there is no cursor movement when using the stylus pen when WoodPad™ is connected to the computer and the driver have been installed after restarting computer?
Photoshop brush is moving slowly when WoodPad™ is install on the MacBook Pro?
Why is the Stylus Pen is not functioning properly on the Photoshop?
View all 24
Color Pro (VP series)
Auto Pivot
7
Why can’t my screen/window rotate to match the monitor’s orientation?
Why is the Auto Pivot function not able to detect my monitor status?
Why didn't my monitor Windows desktop automatically rotate to fit the direction of the monitor when the Auto Pivot function is enabled on my Windows OS?
How to set "OSD Pivot" as "Auto" under OSD menu as it's greyed out?
Why can’t my windows desktop rotate to match the monitor’s orientation when OSD Pivot function is set to Auto?
View all 7
Auto Detect
2
How to enable the input signal auto detect function?
Why can’t my monitor auto detect signal between different input sources?
General Questions
9
Do VP series monitors support an Apple MAC Thunderbolt connection?
Do the VP2468’s USB ports support Apple device power charging?
How to check my monitor’s current firmware version?
Why “FW_Update_Tool_with_VP2468_M003” still can’t detect my monitor even monitor power is ON and USB cable is connected to PC properly?
Minor image retention may occur when a static image is displayed on the screen for extended periods of time.
View all 9
VDI
General Questions
2
What WiFi band does the SC-T25 support?
Does the SC-T25 support Bluetooth devices?
vCast
vCastSender for Android
2
Why is there no audio sharing from vCastSender for Android while screen-mirroring to ViewBoard?
Why is there latency sometimes?
vCastSender for iOS
2
How to use "Mirroring"?
Why is full-screen casting unavailable for iPad?
vCastSender for Windows
3
Why is there no audio output from a Windows PC?
Share Extend Screen not available on vCastSender for Windows
Audio playing on both ViewBoard and PC
Others
8
What is the minimum Wi-Fi signal strength for a reliable ViewBoard Cast network?
All vCastSender are suddenly blocked, and cannot cast to vCastReceiver/Airplay.
How can I improve the casting experience?
Why can't I find the device name (Cast-XXXX) of ViewBoard Cast on the client list?
Why can't ViewBoard control mobile devices?
View all 8
vCastSender for MAC
3
Why should I install vCast Audio on Mac OS?
Why should I select "vCast" via: Security & Privacy > Privacy > Accessibility?
How do I get the audio to work through vCastSender to the panel from a Mac?
vCastSender for Chrome
2
Why is touch control for the Chromebook via the ViewBoard not available?
Why do I have to mute the audio manually in Chrome?
AirPlay application
2
Why can't I use iPhone/iPad Airplay to mirror to the ViewBoard screen?
Can I use Airplay to mirror to a ViewBoard screen on a cross subnet?
ChromeCast application
2
Why does Chromecast frequently disconnect?
Why might there be latency when Chromecast is casting?
Multiple-Screens application
2
Why is file sharing from mobile not available when multiple-screen mode is enabled?
Why is multiple-screen mode not available on Chromecast?
en Freshchat category
Knowledge Base
1
Knowledge base
Warranty and Services
7
What is ViewSonic's Pixel Policy
Where can I find the User Guide?
How do I check the status of my RMA?
How do I check the status of my RMA?
How do I obtain warranty service?
View all 7
myViewBoard
32
Get a myViewBoard extension update once it’s available
What to do if a participant's screen can't be seen but only a black screen is visible on myViewBoard for Windows even the participant's in the cast moderation list?
Why are there multiple myViewBoard Chrome extensions appeared on my Chrome?
How do I check the network condition and speed?
Why can't I receive activation e-mail from myViewBoard.
View all 32
Online Store
10
Credit Card Policy
Where can I purchase parts for my ViewSonic product?
How do I return a product?
Tax Information
Where can I buy a ViewSonic product?
View all 10
Top Questions Asked
9
How do I change the resolution on the monitor?
Why don't we include all cables the monitor is compatible with?
Does the monitor have the correct port to connect to my PC?
How to connect an external monitor to my computer?
Should I install Windows 10 display drivers for my monitor?
View all 9
