ViewSonic Customer Care
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Frequently Asked Questions
Top Questions Asked
vCastReceiver Activation Issue
Do I need to install Windows 10 display drivers for my monitor?
VB-WIFI-001 not working with ViewSonic Display
ViewBoard touch not working properly with Windows PC
Where Can I Get macOS Drivers for My Display?
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myViewBoard Support Page
What is myViewboard?
Device currently enrolled on another Entity account
Error Updating Whiteboard for Android
What to do if a participant's screen can't be seen but only a black screen is visible on myViewBoard for Windows even the participant's in the cast moderation list?
Why do I keep seeing error message "Access denied"?
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Large Format Display
How to activate vCast for Windows (ViewBoard Cast Pro)
No audio when connected to a cable box or Blu-ray player via HDMI
ViewSonic Display Support with Crestron Controllers
What is the difference between OTA and full firmware upgrade?
Display detected but no video with Intel Xe GPU
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How many touch points can I get from a multi-touch display such as CDE6561T?
Can my EP5520 support Enterprise authentication with a trusted certificate i.e WPA2 Enterprise with certificate installation?
Why the picture quality is not good while editing content by Signage Manager and export to NMP-302 then display on EP5520?
How to do basic troubleshooting for EP5012?
Can an antenna be connected to a commercial display?
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ViewSonic LFD RS-232 & LAN Protocol
Do CDE7500 and CDE8600 have freeze function?
What USB WiFi dongle/ adapter that will work with the CDE5010, CDE5510, CDE6510, CDE7500 and CDE8600?
CDE5510/6510 Firmware (F/W) Update Procedure
Firmware Flash Instructions CDE30
Interactive Flat Panel
How to update ViewBoard Firmware
Firmware Pack installation instructions for ViewBoard IFP50 Gen 5
Firmware Pack installation instructions for IFP52-1A/1B series
Firmware Pack installation instructions for IFP52-1C Series
Firmware Pack installation instructions for ViewBoard IFP50 Gen 3
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vCastSender for Android
Why is there no audio sharing from vCastSender for Android while screen-mirroring to ViewBoard?
Why is there latency sometimes?
vCastSender for iOS
How to use "Mirroring"?
Why is full-screen casting unavailable for iPad?
vCastSender for Windows
Why is there no audio output from a Windows PC?
Share Extend Screen not available on vCastSender for Windows
Audio playing on both ViewBoard and PC
What is the minimum Wi-Fi signal strength for a reliable ViewBoard Cast network?
All vCastSender are suddenly blocked, and cannot cast to vCastReceiver/Airplay.
How can I improve the casting experience?
Why can't I find the device name (Cast-XXXX) of ViewBoard Cast on the client list?
Why can't ViewBoard control mobile devices?
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vCastSender for MAC
Why should I select "vCast" via: Security & Privacy > Privacy > Accessibility?
How do I get the audio to work through vCastSender to the panel from a Mac?
vCastSender for Chrome
Why is touch control for the Chromebook via the ViewBoard not available?
Why do I have to mute the audio manually in Chrome?
Why can't I use iPhone/iPad Airplay to mirror to the ViewBoard screen?
Can I use Airplay to mirror to a ViewBoard screen on a cross subnet?
Why does Chromecast frequently disconnect?
Why might there be latency when Chromecast is casting?
Why is file sharing from mobile not available when multiple-screen mode is enabled?
Why is multiple-screen mode not available on Chromecast?
How to set proper Response Time with Viewsonic monitors?
What is "Low Input Lag" and which one should I choose?
What is "Black stabilization" and which level should I choose?
Why can't I choose the “Contrast/Brightness” anymore while setting ViewMode at "Standard" or "Game"?
Why can't I adjust VA2719-2K-SMHD sharpness in OSD menu?
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Color Pro (VP series)
Why can’t my screen/window rotate to match the monitor’s orientation?
Why is the Auto Pivot function not able to detect my monitor status?
Why didn't my monitor Windows desktop automatically rotate to fit the direction of the monitor when the Auto Pivot function is enabled on my Windows OS?
How to set "OSD Pivot" as "Auto" under OSD menu as it's greyed out?
Why can’t my windows desktop rotate to match the monitor’s orientation when OSD Pivot function is set to Auto?
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How to enable the input signal auto detect function?
Why can’t my monitor auto detect signal between different input sources?
Do VP series monitors support an Apple MAC Thunderbolt connection?
Do the VP2468’s USB ports support Apple device power charging?
How to check my monitor’s current firmware version?
Why “FW_Update_Tool_with_VP2468_M003” still can’t detect my monitor even monitor power is ON and USB cable is connected to PC properly?
Minor image retention may occur when a static image is displayed on the screen for extended periods of time.
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How to enable Super ECO Mode on my PJD5155?
Why can’t my input device work in HDMI/MHL on my PRO7827HD?
How to Install an All-in-One Interactive Projector like PS750W
How to recall the password with my projector?
What if users forgot their password with projector?
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ViewSonic Projector RS232 protocol
Tips & Tricks
How to cast and mirror your mobile device to the X10-4K
How to set up voice control for the X10-4K
How to setup voice control on the X10-4K
How to manage locally stored files on the X10-4K
How to connect smart devices with the X10-4K via USB Type-C
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Power saving menu greyed out on NMP760
How to install vDocCam app for ChromeOS
Is it possible to connect multiple displays to my WPG-370?
WPG-370 presentation mode setup
Why does my TD2220 randomly receive touch signal and respond accordingly while exposed to sunlight?
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I see the mouse cursor on my Mac computer but why there is no response on the click of the Stylus Pen?
Why there is no pen pressure while using the WoodPad™ and there is no pressure indication on the WoodPad™ Manager?
Why there is no cursor movement when using the stylus pen when WoodPad™ is connected to the computer and the driver have been installed after restarting computer?
Photoshop brush is moving slowly when WoodPad™ is install on the MacBook Pro?
Why is the Stylus Pen is not functioning properly on the Photoshop?
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Online Store and Warranty Information
What is Discontinued "A" Stock and Refurbished
How do I return a product?
Credit Card Policy
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Warranty and Services
What is the product warranty?
How do I obtain warranty service?
How do I check the status of my RMA?
Where can I find the User Guide?