Symptom(s):
- Audio can be heard on PC and ViewBoard.
- When selecting Line 1 (Virtual Audio Cable) as the output device no audio on ViewBoard
Issue:
When installing the latest version v.3.3.1218 of vCastSender the Eshare Audio Card program is not updating to v1.0.1
This can be verified in Apps & Features section
Reason:
- EndPoint Protection Application like Cylance or CrowdStrike is blocking the program that installs/update the program from running.
Workaround:
- Go to the directory where vCastSender is installed. By default C:\Program Files (x86)\ViewSonic\vCastSender
- Run VirtualAudioCable.exe file
Once the EShare Audio Card app is updated to 1.0.1, selecting Line 1 (Virtual Audio Cable) as the audio output device will play audio only on the ViewBoard.
