ViewSonic Customer Care

Top Questions Asked 20

• No display over HDMI when using Intel Iris Xe Graphics
• vCastReceiver Activation Issue
• Do I need to install Windows 10 display drivers for my monitor?
• VB-WIFI-001 not working with ViewSonic Display
• ViewBoard touch not working properly with Windows PC

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General Questions 22

• No audio when connected to a cable box or Blu-ray player via HDMI
• ViewSonic Display Support with Crestron Controllers
• What is the difference between OTA and full firmware upgrade?
• Problems with Chromium or Browser on IFP
• Authorization Error when trying to login into Google Account from WhiteBoard or Cloud Storage in Folders

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Release Notes 6

• IFP52-1C Series Firmware Release Notes
• IFP50-5 Series Firmware Release Notes
• IFP52-2ED Series Firmware Release Notes
• IFP62 Series Firmware Release Notes
• IFP105S Firmware Release Notes

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How To's 151

• How to update ViewBoard Firmware
• Firmware Pack installation instructions for ViewBoard IFP50 Gen 5
• Firmware Pack installation instructions for IFP52-1A/1B series
• Firmware Pack installation instructions for IFP52-1C Series
• Firmware Pack installation instructions for ViewBoard IFP50 Gen 3

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Technical Documents 2

• ViewSonic LFD RS-232 & LAN Protocol
• What is ViewBoard Network Requirement?

General Questions 71

• Do CDE7500 and CDE8600 have freeze function?
• What USB WiFi dongle/ adapter that will work with the CDE5010, CDE5510, CDE6510, CDE7500 and CDE8600?
• VC10 Dongle Quick Start Guide & Download
• How many touch points can I get from a multi-touch display such as CDE6561T?
• Can my EP5520 support Enterprise authentication with a trusted certificate i.e WPA2 Enterprise with certificate installation?

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Release Notes 4

• CDE5510 FB04.01 Release note
• vSignage 1.0.137 Release note
• vSignage Release note
• CDE5510/6510/5010 FB05.01 Release Note

How To's 14

• CDE5510/6510 Firmware (F/W) Update Procedure
• Firmware Flash Instructions CDE30 Series
• Firmware Flash Instructions CDE12 Series
• Firmware Pack installation instructions for CDE12 Series
• Firmware Pack installation instructions for CDE30 Series

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vCastSender for Android 2

• Why is there no audio sharing from vCastSender for Android while screen-mirroring to ViewBoard?
• Why is there latency sometimes?

vCastSender for Windows 4

• Why is there no audio output from a Windows PC?
• Share Extend Screen not available on vCastSender for Windows
• Audio playing on both ViewBoard and PC
• vCast Sender for Windows, change audio playback to the panel.

vCastSender for iOS 2

• How to use "Mirroring"?
• Why is full-screen casting unavailable for iPad?

vCastSender for MAC 2

• Why should I select "vCast" via: Security & Privacy > Privacy > Accessibility?
• How do I get the audio to work through vCastSender to the panel from a Mac?

AirPlay application 2

• Why can't I use iPhone/iPad Airplay to mirror to the ViewBoard screen?
• Can I use Airplay to mirror to a ViewBoard screen on a cross subnet?

vCastSender for Chrome 2

• Why is touch control for the Chromebook via the ViewBoard not available?
• Why do I have to mute the audio manually in Chrome?

ChromeCast application 2

• Why does Chromecast frequently disconnect?
• Why might there be latency when Chromecast is casting?

Multiple-Screens application 2

• Why is file sharing from mobile not available when multiple-screen mode is enabled?
• Why is multiple-screen mode not available on Chromecast?

Others 8

• What is the minimum Wi-Fi signal strength for a reliable ViewBoard Cast network?
• All vCastSender are suddenly blocked, and cannot cast to vCastReceiver/Airplay.
• How can I improve the casting experience?
• Why can't I find the device name (Cast-XXXX) of ViewBoard Cast on the client list?
• Why can't ViewBoard control mobile devices?

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General Questions 66

• What is "Low Input Lag" and which one should I choose?
• What is "Black stabilization" and which level should I choose?
• Why can't I choose the “Contrast/Brightness” anymore while setting ViewMode at "Standard" or "Game"?
• Why can't I adjust VA2719-2K-SMHD sharpness in OSD menu?
• Auto Pivot function on VP2468/VP2768 suddenly didn't work with my iMac after upgrading MacOS to v10.12 Sierra.

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How To's 2

• How to manually install LED monitor drivers under Win10 64-bit?
• How to set proper Response Time with Viewsonic monitors?

General Questions 8

• Do VP series monitors support an Apple MAC Thunderbolt connection?
• Do the VP2468’s USB ports support Apple device power charging?
• How to check my monitor’s current firmware version?
• Why “FW_Update_Tool_with_VP2468_M003” still can’t detect my monitor even monitor power is ON and USB cable is connected to PC properly?
• Minor image retention may occur when a static image is displayed on the screen for extended periods of time.

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Auto Pivot 7

• Why can’t my screen/window rotate to match the monitor’s orientation?
• Why is the Auto Pivot function not able to detect my monitor status?
• Why didn't my monitor Windows desktop automatically rotate to fit the direction of the monitor when the Auto Pivot function is enabled on my Windows OS?
• How to set "OSD Pivot" as "Auto" under OSD menu as it's greyed out?
• Why can’t my windows desktop rotate to match the monitor’s orientation when OSD Pivot function is set to Auto?

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Auto Detect 2

• How to enable the input signal auto detect function?
• Why can’t my monitor auto detect signal between different input sources?

General Questions 93

• How to enable Super ECO Mode on my PJD5155?
• Why can’t my input device work in HDMI/MHL on my PRO7827HD?
• How to Install an All-in-One Interactive Projector like PS750W
• How to recall the password with my projector?
• What if users forgot their password with projector?

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Tips & Tricks 6

• How to cast and mirror your mobile device to the X10-4K
• How to set up voice control for the X10-4K
• How to setup voice control on the X10-4K
• How to manage locally stored files on the X10-4K
• How to connect smart devices with the X10-4K via USB Type-C

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Technical Documents 1

• ViewSonic Projector RS232 protocol

General Questions 7

• Power saving menu greyed out on NMP760
• How to install vDocCam app for ChromeOS
• Is it possible to connect multiple displays to my WPG-370?
• WPG-370 presentation mode setup
• Why does my TD2220 randomly receive touch signal and respond accordingly while exposed to sunlight?

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Troubleshooting Guide 4

• TD2240 touch function troubleshooting guide
• How to Reset the VB-STND-007/008 Stand
• PJ-WPD-700 Receiver Pairing
• Microsoft Teams Room device isn't certified error

WoodPad 24

• I see the mouse cursor on my Mac computer but why there is no response on the click of the Stylus Pen?
• Why there is no pen pressure while using the WoodPad™ and there is no pressure indication on the WoodPad™ Manager?
• Why there is no cursor movement when using the stylus pen when WoodPad™ is connected to the computer and the driver have been installed after restarting computer?
• Photoshop brush is moving slowly when WoodPad™ is install on the MacBook Pro?
• Why is the Stylus Pen is not functioning properly on the Photoshop?

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Online Store 10

• What is Discontinued "A" Stock and Refurbished
• How do I return a product?
• Credit Card Policy
• Product Pricing
• Shipping

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Warranty and Services 4

• What is the product warranty?
• How do I obtain warranty service?
• How do I check the status of my RMA?
• Where can I find the User Guide?

FAQ 35

• What is myViewboard?
• Device currently enrolled on another Entity account
• Error Updating Whiteboard for Android
• What to do if a participant's screen can't be seen but only a black screen is visible on myViewBoard for Windows even the participant's in the cast moderation list?
• Why do I keep seeing error message "Access denied"?

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