FAQ

What is myViewboard?
myViewboard Ecosystem myViewBoard is a digital whiteboard in the cloud built with online interactive technologies that allow groups to access dynamic to...
Mon, 28 Oct, 2019 at 3:26 PM
What to do if a participant's screen can't be seen but only a black screen is visible on myViewBoard for Windows even the participant's in the cast moderation list?
Please follow below instrucitons to solve the issue. 1. Turn off the participant's connection then turn it back on again 2. Ask participant to reconn...
Wed, 9 Jan, 2019 at 3:14 AM
Why do I keep seeing error message "Access denied"?
You may be temporarily experiencing issues connecting to the internet or to our directory service servers.  Please check the following: 1. Make sure...
Wed, 9 Jan, 2019 at 3:14 AM
How do I show 3rd party open source library licenses?
Please follow below instruction to get open source library license. Open myViewBoard for Windows Click "Settings menu" button Click "?&qu...
Wed, 9 Jan, 2019 at 3:14 AM
How do I collect and show the PC's information?
Please follow below instruction to get PC information. Open myViewBoard for Windows Click "Settings menu" button Click "?" button ...
Wed, 9 Jan, 2019 at 3:14 AM
How do I find the help page for myViewBoard?
Please follow below instruciton to see help page. Open myViewBoard for Windows Click "Settings menu" button Click "?" button Selec...
Wed, 9 Jan, 2019 at 3:14 AM
What's the requirement of network bandwidth to ensure myViewBoard functions smoothly?
The ViewBoard IFP display is based on Android and supports a "Shared" Ethernet connection between the ARM based Android TV Scaler and the x86 Wind...
Wed, 9 Jan, 2019 at 3:14 AM
How do I play non-YouTube flash videos in the myViewBoard for Windows browser?
Please follow below instructions to play non-YouTube flash videos. Open myViewBoard for Windows Click "Settings menu" button Click "?&quo...
Wed, 9 Jan, 2019 at 3:14 AM
My mouse pointer offset in addons in second screen of chrome extension
Try to disable chrome://flags/#enable-use-zoom-for-dsf
Wed, 9 Jan, 2019 at 3:15 AM
I cannot send my screen to ViewBoard with the Cast In function because of “myViewBoard extension is disabled” alert in Chrome
Since the Chrome extension is an application installed on your Chrome browser, the myViewBoard team will continuously update it in order to provide the best...
Wed, 9 Jan, 2019 at 3:15 AM