Affected:

MyViewBoard WhiteBoard

IFP50-5, IFP52-1C/1A, IFP52-2ED


Instructions:

  1. Using the remote control, press INPUT 9 9 1 to access the debug menu.
  2. Select App Setting.
  3. Set the Double Color Pen Setting from Level III (SW13) to Level IV (SW08).
  • Android 11 Settings
  • Android 13 Settings




For additional questions, please contact ViewSonic's Support by submitting a support ticket HERE or by Phone: US: 800-688-6688, CAN: 866-463-4775. ViewSonic’s call center hours: M-F, 6 AM - 6 PM PST.