How to Reset the VB-STND-007/008 Stand

Associated Product:

• VB-STND-007
• VB-STND-008

Description/Symptoms:

• The stand is unable to raise
• The stand is unable to lower
• The stand is experiencing issues with both raising and lowering functions
  
  

NOTE:
Please proceed with caution during this process. If you encounter any issues, please feel free to contact ViewSonic's support by clicking New Support Ticket at the top.

Solution:

• Inspect for any objects obstructing the lift’s path.
• Verify that all cables and cords are securely connected.
• If the lift is equipped with a control box, check for any error codes that may help identify the issue.
• Reset the lifting control box.
  
  1. Locate the Down arrow ↓ button on the side of the stand. 
  2. Press and Hold this button for a duration ranging from 10 to 30 seconds.
  3. Once the stand begins to lower, release the Down button. The stand will lower to the minimum height then raise slightly.