Associated Product:

  • VB-STND-007
  • VB-STND-008

 

Description/Symptoms:

  • The stand is unable to raise
  • The stand is unable to lower
  • The stand is experiencing issues with both raising and lowering functions

NOTE:
Please proceed with caution during this process. If you encounter any issues, please feel free to contact ViewSonic's support by clicking New Support Ticket at the top.


Solution:

  • Inspect for any objects obstructing the lift’s path.
  • Verify that all cables and cords are securely connected.
  • If the lift is equipped with a control box, check for any error codes that may help identify the issue.
  • Reset the lifting control box.
    1. Locate the Down arrow ↓ button on the side of the stand. 
    2. Press and Hold this button for a duration ranging from 10 to 30 seconds.
    3. Once the stand begins to lower, release the Down button. The stand will lower to the minimum height then raise slightly.








For additional questions, please contact ViewSonic's Support by submitting a support ticket HERE or by Phone: US: 800-688-6688, CAN: 866-463-4775. ViewSonic’s call center hours: M-F, 6 AM - 6 PM PST.