PLEASE NOTE: Customers are responsible for shipping and other associated costs with their returns unless the product is defective.
All new products on the ViewSonic webstore carry a thirty (30) day money-back guarantee. ViewSonic’s refurbished products carry a fifteen (15) day money-back guarantee.
New (“A-Stock”) products may be returned within thirty (30) days from the date received for a refund or credit. Refurbished (“B-Stock”) products may be returned within fifteen (15) days from the date received for a refund or credit.
If the ViewSonic package arrives in poor condition with visible signs of damage due to shipping, please refuse the package and contact ViewSonic customer support immediately at 800-688-6688. Any units that arrive with shipping damage MUST be reported to ViewSonic within two (2) business days to qualify for replacement or credit.
Any refund or credit request must be accompanied by a Return Material Authorization number, or RMA Number. To obtain an RMA#, please contact ViewSonic at 800-688-6688. You may also submit your request online at our Online Support Center by clicking here.
Customers will be held liable for any damage and/or missing pieces. If your return is from a bundled promotion, it must include all items in that bundle, including cables and accessories. Please utilize the original packaging whenever possible to prevent damage to the product.
Please write the RMA number on the outside of the box (FAILURE TO REFERENCE AN RMA# WILL DELAY YOUR REQUEST). If the original packaging is not available, use packaging of sufficient strength for protection (ViewSonic will not be liable for items damaged during the return to ViewSonic). Return your package to ViewSonic at the below address within fifteen (15) days for refurbished products or thirty (30) days for new products from the date of receipt:
14035 Pipeline Ave
Chino, CA 91710
If you would like to check on the status of an RMA request, please click here.
For the complete ViewSonic Limited Warranty coverage for each product, please click here.