Top Questions Asked

How to find Serial Number and Product Name
The serial number can usually be found on the back, side, or bottom of your product. The serial number will be 12 digits long. The Product Name, which is ...
Tue, 25 Feb, 2025 at 7:19 PM
How to control my Viewboard via RS232
Applies to: CDE Displays IFP Displays Projectors DvLED What is RS-232? RS232, short for Recommended Standard 232, is a standard protocol used fo...
Mon, 9 Dec, 2024 at 8:58 AM
No display over HDMI when using Intel Iris Xe Graphics
Affected Device(s): ViewBoards Description When connecting a laptop with an Intel Iris Xe GPU to a ViewBoard or other display via HDMI, a "no-...
Tue, 12 Nov, 2024 at 4:49 PM
Can I lay my display face up?
To ensure the optimal performance and longevity of your display, it is essential to follow the recommended handling, mounting, and storage procedures. Pl...
Tue, 24 Sep, 2024 at 5:27 PM
How to prevent or fix Image Retention or Image Persistence
What is Image Retention? Image retention, also called "ghosting" or "burn-in", happens when an image stays on your screen for too long a...
Mon, 17 Jul, 2023 at 9:40 AM
ViewBoard touch not working properly with Windows PC
Affected Device(s): IFP50-3 Series ViewBoards Symptom(s): Touch limited to single touch Reason(s): Endpoint security applications, such as...
Thu, 26 Jan, 2023 at 9:20 AM
vTouch Application for Apple Silicon (M1 Chip)
vTouch for macOS now have support for Apple silicon Macs, including Apple's latest M1-equipped MacBook Air, 13-inch MacBook Pro, and Mac mini models. ...
Tue, 12 Apr, 2022 at 8:44 AM
Why does my monitor show "No Signal"
"No Signal" indicates that the display (monitor, projector, etc) is not detecting a signal on the selected input source.  Most ViewSonic Displays ...
Wed, 31 Mar, 2021 at 2:56 PM
Does the monitor have the correct port to connect to my PC?
ViewSonic displays are designed with the most commonly used connectors in the display industry such as HDMI, VGA, DisplayPort, DVI, and USB-C.  Please refer...
Thu, 16 Apr, 2020 at 4:46 PM
What cables are needed to connect my TD monitor?
When connecting your ViewSonic TD-Series monitor or touch display to your PC both video cable and USB cable must be connected Video Cable (HDMI, VGA, DV...
Sat, 4 Apr, 2020 at 12:11 PM