Affected Product(s)
IFP50-3 Series ViewBoards, IFP52-1A Series ViewBoards
Description
VB-WIFI-001 Wireless Module not detected by ViewSonic ViewBoard
Symptom(s)
- WIFI settings will not remain active
- Unable to activate WIFI setting
- Display doesn't detect WIFI module
Certain ViewSonic ViewBoards may require their firmware to be updated prior to using with the latest VB-WIFI-001(Dual Band Wireless Module), as the Display may have been manufactured before the release of the VB-WIFI-001. In these circumstances, the display's operating system will require an update that includes the VB-WIFI-001 drivers.
Resolution
Please refer to the link below for additional information and instructions on updating your ViewSonic Display
ViewSonic Display Firmware Updates
If the firmware of the display is on the latest version and the VB-WIFI-001 is still not recognized, insert the VB-WIFI-001 into another available USB port on the display. If the VB-WIFI-001 is detected on a different USB port, contact ViewSonic Support as the slot-in port may be malfunctioning.