ViewSonic Customer Care

Applies to:
ViewBoard IFP50 Gen 5 Series

Hardware Required:

USB Flash Drive (FAT32 formatted)  How to format a USB Drive to FAT32

Identifying the correct firmware pack

Verify the Model Number through the Embedded Player Settings. Go to Settings > System > About Device

IMPORTANT NOTES
- Firmware pack updates are incremental, applying necessary fixes without wiping the display or resetting any settings.
- Certain models may have multiple firmware packs based on the panel code.
- Firmware pack update process may take approximately 9 minutes to complete.
- DO NOT unzip/extract the contents of the firmware pack. Copy as a .zip file
- DO NOT remove the USB drive after the display boots up until the initial setup wizard 
  has been completed.
- DO NOT power off device during update as it may result in a non-functioning unit.

Download firmware pack

• IFP5550 Gen 5 55” 4K ViewBoard Interactive Display
  
• IFP6550 Gen 5 65” 4K ViewBoard Interactive Display
• IFP7550 Gen 5 75” 4K ViewBoard Interactive Display
• IFP8650 Gen 5 86” 4K ViewBoard Interactive Display

Instructions:

1. Copy the IFPxx50-5_Firmware_Pack_xxxxxxxx.zip file to the root directory of the USB flash drive. 
2. Insert the USB flash drive into the USB port located on the side of the ViewBoard.
   
    
3. Go to Settings > System > System update.
   
   
4. Under Local Update, click Browse.
    
5. Select the USB flash drive 
    
6. Select the firmware pack to start the update process.
    
7. Wait for the upgrade to complete and ViewBoard to reboot.
    
8. Once the unit reboot and returns to the ViewSonic Home screen, verify the unit's firmware version in the About Device. Go to Settings > System > About Device

For additional questions, please contact ViewSonic's Support by submitting a support ticket HERE or by Phone: US: 800-688-6688, CAN: 866-463-4775. ViewSonic’s call center hours: M-F, 6 AM - 6 PM PST.