How to upgrade IFP50-5 from Android 11 and Android 13

Applies To:

• IFP50-5 Viewboard Series
  
  

IMPORTANT NOTES
- Ensure the display has a stable internet connection.
- Before upgrading to Android 13, please upgrade Android 11 to firmware version 20240425 first.
- Eye Care and Energy Star settings will be reset to default after upgrading to Android 13.
- USB cloned data from Android 11 does not support cloning to Android 13.
- The Android upgrade download speed may vary, depending on the connection speed.
- The Android 13 firmware upgrade process may take 10-15 minutes to complete.
- DO NOT power off device during update as it may result in a non-functioning unit.

Identify the current Android version:

Verify the current Android version located in Settings > About Device. 

Instructions:

1. Open the Settings menu.
2. Go to Settings > System > System Update.
   
   
3. Under System Update, click Upgrade to Android 13. 
   
4. The Android upgrade process may take 10-15 minutes to complete.
   
5. Once completed, verify the Android version to confirm a successful application.

WARNING
If your version is lower than 20240425, please update your Android 11 version by pressing Check Now within the System Update window.

For additional questions, please contact ViewSonic's Support by submitting a support ticket HERE or by Phone: US: 800-688-6688, CAN: 866-463-4775. ViewSonic’s call center hours: M-F, 6 AM - 6 PM PST.