Applies to:

  • TRS10 (MPC310-W31-TU and MRC1010-TN)
  • TRS10-UB (UMB202, MPC310-W31-TU and MRC1010-TN)


Issue:
Microsoft Teams Room device isn't certified. You must insert the HDMI adapter that came with this device. If you continue to have problems, contact your organizations admin or IT support desk.

  • The error above appears during the setup wizard.



Instructions:

Before powering on your TRS10 or TRS10-UB system, please ensure ONLY the following connections are made:

  1. USB Connection: Connect the USB Type-C cable from the MPC310-W31-TU Conferencing PC to the MRC1010-TN Touch Console.

  2. Internet Connection: Connect the Ethernet RJ-45 LAN cable from the Conferencing PC to the Internet.

  3. Power On: Turn on the MPC310-W31-TU Conferencing PC.


NOTE: An active Internet connection is required before starting the Conferencing PC.