FAQ

My mouse pointer offset in addons in second screen of chrome extension
Try to disable chrome://flags/#enable-use-zoom-for-dsf
Wed, 9 Jan, 2019 at 3:15 AM
I cannot send my screen to ViewBoard with the Cast In function because of “myViewBoard extension is disabled” alert in Chrome
Since the Chrome extension is an application installed on your Chrome browser, the myViewBoard team will continuously update it in order to provide the best...
Wed, 9 Jan, 2019 at 3:15 AM
What are the system requirements for running myViewBoard for Windows?
Here are our system requirements for myViewBoard on Windows: myViewBoard System Recommended Requirements Processor:  Intel Core i5-2500k x86 CPU RAM:...
Wed, 9 Jan, 2019 at 3:15 AM
Which web browser is the best for running myViewBoard.com?
It is suggested that you use Google Chrome Browser with myViewBoard.com as most features are only available on Chrome.
Wed, 9 Jan, 2019 at 3:15 AM
Why is Chrome required?
myViewBoard uses WebRTC (Web Real-Time Communication) API to achieve screen sharing across various platforms such as Chromebook, PC, and Mac. Currently this...
Wed, 9 Jan, 2019 at 3:15 AM
Which Android versions are supported on the myViewBoard app?
The myViewBoard app supports Android 5.0 and newer
Wed, 9 Jan, 2019 at 3:15 AM
Which iOS versions are supported on the myViewBoard app?
The myViewBoard app supports iOS 9.0 and newer.
Wed, 9 Jan, 2019 at 3:15 AM
What to do if I cannot find a participant in the cast moderation list?
Please follow below instruction to solve the issue: 1. Ask the participant to reconnect again 2. Turn off the casting function and turn it back on again, ...
Wed, 9 Jan, 2019 at 3:15 AM
I saved a recording session on myViewBoard but I can't play the file with Windows10 default media player.
The recorded file is .h264. It is not compatible for Windows 10 default media player. There are three solutions: Open .h264 file within myViewBoard Dra...
Wed, 9 Jan, 2019 at 3:15 AM
Why is my video not playing when I import it to myViewBoard?
This may occur when you are importing .mpeg2 files. In order to play .mpeg2 files in myViewBoard for Windows, we need to decode the video. Identify your ...
Wed, 9 Jan, 2019 at 3:15 AM