Affected Software

vCastReceiver for Android

Issue Description

When vCastReceiver is launched the following message appears.

Devices attempting to connect through vCastSender may receive the following message.


The vCastReceiver application is not properly validating its activation status with the vCast Activation servers.


Locate the Ethernet MAC address (NOT WIFI MAC Address or WOL MAC Address) of the ViewSonic display and submit a support ticket to ViewSonic Technical Support.  

The location of the Ethernet MAC address will vary from product to product

  • A label with the MAC Address can be on the left or right side of the device next to the serial number label.

  • System Menu for ViewBoards
    1. While the unit is on, using the remote press INPUT 9 9 1.  This will bring up the Factory Menu
    2. Scroll down and select Software Information 
    3. Provide an image of that screen

Once you've located the Ethernet MAC address or need assistance locating the information click on the New Support Ticket option above to submit a Support ticket.