General Questions

How to set power lock and menu lock?
On some monitors, there is a Power Button Lock that locks the power in the ON position.  There is also a menu lock feature which can lock and unlock the...
Fri, 17 Jul, 2020 at 11:41 AM
Why is there shadow or double image on screen?
Extension cables, docking stations and longer cables may be prone to ghosting, lines, double images, or poor focus.  The improper shielding of the extensio...
Wed, 9 Jan, 2019 at 3:15 AM
Can I connect my monitor to new computer?
If you upgraded your computer, you should still be able to use the monitor with the new computer.  Make sure the input I/O port, resolution and the refresh...
Wed, 9 Jan, 2019 at 3:15 AM
Why is there touch response randomly on my TD2421 even nobody touches the screen?
TD2421 is an optical touch monitor which uses two CMOS cameras (optical sensors) placed in the corners at the top of the screen as well as three reflectors ...
Wed, 9 Jan, 2019 at 3:15 AM
Is VG2448 compatible with Auto Pivot function?
VG2448 doesn’t support Auto Pivot Function but integrated with below features instead. 1. VG2448 supports +/- 90 degree pivot, and users need to do manual ...
Wed, 9 Jan, 2019 at 3:15 AM
Why sharpness setting in OSD menu is grey out on my XG2702?
When resolution is set in native resolution (1:1), both Sharpness and Overscan option in OSD will be grey out.
Wed, 9 Jan, 2019 at 3:15 AM
Is XG2401 compatible with the resolution 1920x1080@144Hz?
Viewsonic XG2401/XG2402/XG2701 can support the resolution, 1920x1080@144Hz. However, to enable 1920x1080@144Hz, there'll be some requirements except m...
Wed, 9 Jan, 2019 at 3:15 AM
Which Cable Do I Need For 144Hz?
To output 1080p content at 144Hz, you will need either a dual-link DVI, a DisplayPort, or an HDMI 1.3 or higher cable.  For 144Hz at 1440p, you will need a...
Wed, 9 Jan, 2019 at 3:16 AM
How to enable AMD FreeSync?
To use AMD Freesync, there're some requirement with graphics cards, graphics drivers and certified monitors. 1. A compatible AMD Radeon™ GPU with a...
Wed, 9 Jan, 2019 at 3:16 AM
What ViewSonic monitors support GeForce Driver G-Sync Enable-Ready?
As of April 9, 2020, the below ViewSonic monitors support GeForce Driver G-Sync Enable-Ready: Models  VX2257-MHD XG2401 VX2457-MHD XG2402 VX2457-...
Thu, 9 Apr, 2020 at 1:46 PM