General Questions

How to do color calibration with my monitor?
Although Windows 10 can automatically detect and configure the appropriate display settings; you may also want to make sure your photos, videos, and games ...
Tue, 23 Jun, 2020 at 10:12 AM
How to restore default settings of my monitor?
If you have made some improper adjustments or want to restore the default settings for troubleshooting purposes, there are a few ways to perform a memory r...
Wed, 22 Jul, 2020 at 4:07 PM
What to do when my image is cutoff or partially displayed?
There are a few possible solutions for this issue. Change Scaling on Display settings. Use the graphics adapter software to change the “Scaling” opt...
Wed, 9 Jan, 2019 at 3:15 AM
Why is there an error message when installing Windows 10 driver?
“The display manufacturer hasn't made your display compatible with Windows 10”   If you receive the above message when trying to upgrade toWin10, we ...
Wed, 9 Jan, 2019 at 3:15 AM
What to do when my AC adapter does not work?
Verify adapter plugged into a wall outlet Make sure the AC adapter is firmly and securely plugged into the wall outlet.  Although it may sound obvious, th...
Wed, 9 Jan, 2019 at 3:15 AM
What to do when a black border coming on the image?
If the image is not centered on the screen, do the following: 1. Check the applied resolution and refresh rate to make sure that they match the settings...
Wed, 9 Jan, 2019 at 3:15 AM
How to adjust the Windows background?
The Microsoft Windows background can be adjusted by opening the background display properties. Follow the steps below for your version of Windows. Windo...
Wed, 9 Jan, 2019 at 3:15 AM
Why does it show "Out of Range" when connecting monitor to my desktop PC?
This happens when the screen resolution is set to something higher than what the monitor can display.  For example, if the monitor supports resolutions of ...
Wed, 9 Jan, 2019 at 3:15 AM
Where to find serial number of monitor?
The serial number can usually be found on the back or bottom of your product and is either 10 or 12 digits long.  In addition, the serial number can be fou...
Wed, 9 Jan, 2019 at 3:15 AM
What's the requirements to enable Freesync?
To take advantage of the benefits of AMD FreeSync technology, users will require: A monitor compatible with DisplayPort Adaptive-Sync. A compatible AM...
Wed, 9 Jan, 2019 at 3:15 AM