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Knowledge base
Frequently Asked Questions
Top Questions Asked
19
No display over HDMI when using Intel Iris Xe Graphics
vCastReceiver Activation Issue
Do I need to install Windows 10 display drivers for my monitor?
VB-WIFI-001 not working with ViewSonic Display
ViewBoard touch not working properly with Windows PC
View all 19
ViewBoards
General Questions
24
No audio when connected to a cable box or Blu-ray player via HDMI
ViewSonic Display Support with Crestron Controllers
What is the difference between OTA and full firmware upgrade?
Problems with Chromium or Browser on IFP
Authorization Error when trying to login into Google Account from WhiteBoard or Cloud Storage in Folders
View all 24
Release Notes
6
IFP50-5 Series Firmware Release Notes
IFP52-1A Series Firmware Release Notes
IFP52-1C Series Firmware Release Notes
IFP52-2ED Series Firmware Release Notes
IFP62 Series Firmware Release Notes
View all 6
How To's
150
How to update ViewBoard Firmware
Firmware Pack installation instructions for ViewBoard IFP50 Gen 5
Firmware Pack installation instructions for IFP52-1A/1B series
Firmware Pack installation instructions for IFP52-1C Series
Firmware Pack installation instructions for ViewBoard IFP50 Gen 3
View all 150
Technical Documents
2
ViewSonic LFD RS-232 & LAN Protocol
What is ViewBoard Network Requirement?
Commerical Displays
General Questions
72
Do CDE7500 and CDE8600 have freeze function?
What USB WiFi dongle/ adapter that will work with the CDE5010, CDE5510, CDE6510, CDE7500 and CDE8600?
VC10 Dongle Quick Start Guide & Download
How many touch points can I get from a multi-touch display such as CDE6561T?
Can my EP5520 support Enterprise authentication with a trusted certificate i.e WPA2 Enterprise with certificate installation?
View all 72
Release Notes
4
CDE5510/6510/5010 FB05.01 Release Note
CDE5510 FB04.01 Release note
vSignage 1.0.137 Release note
vSignage Release note
How To's
12
CDE5510/6510 Firmware (F/W) Update Procedure
Firmware Flash Instructions CDE30 Series
Firmware Flash Instructions CDE12 Series
Firmware Pack installation instructions for CDE12 Series
Firmware Pack installation instructions for CDE30 Series
View all 12
vCast
vCastSender for Android
2
Why is there no audio sharing from vCastSender for Android while screen-mirroring to ViewBoard?
Why is there latency sometimes?
vCastSender for Windows
4
Why is there no audio output from a Windows PC?
Share Extend Screen not available on vCastSender for Windows
Audio playing on both ViewBoard and PC
vCast Sender for Windows, change audio playback to the panel.
vCastSender for iOS
2
How to use "Mirroring"?
Why is full-screen casting unavailable for iPad?
vCastSender for MAC
2
Why should I select "vCast" via: Security & Privacy > Privacy > Accessibility?
How do I get the audio to work through vCastSender to the panel from a Mac?
AirPlay application
2
Why can't I use iPhone/iPad Airplay to mirror to the ViewBoard screen?
Can I use Airplay to mirror to a ViewBoard screen on a cross subnet?
vCastSender for Chrome
2
Why is touch control for the Chromebook via the ViewBoard not available?
Why do I have to mute the audio manually in Chrome?
ChromeCast application
2
Why does Chromecast frequently disconnect?
Why might there be latency when Chromecast is casting?
Multiple-Screens application
2
Why is file sharing from mobile not available when multiple-screen mode is enabled?
Why is multiple-screen mode not available on Chromecast?
Others
8
What is the minimum Wi-Fi signal strength for a reliable ViewBoard Cast network?
All vCastSender are suddenly blocked, and cannot cast to vCastReceiver/Airplay.
How can I improve the casting experience?
Why can't I find the device name (Cast-XXXX) of ViewBoard Cast on the client list?
Why can't ViewBoard control mobile devices?
View all 8
LCD Monitor
General Questions
66
What is "Low Input Lag" and which one should I choose?
What is "Black stabilization" and which level should I choose?
Why can't I choose the “Contrast/Brightness” anymore while setting ViewMode at "Standard" or "Game"?
Why can't I adjust VA2719-2K-SMHD sharpness in OSD menu?
Auto Pivot function on VP2468/VP2768 suddenly didn't work with my iMac after upgrading MacOS to v10.12 Sierra.
View all 66
How To's
2
How to manually install LED monitor drivers under Win10 64-bit?
How to set proper Response Time with Viewsonic monitors?
Color Pro (VP series)
General Questions
8
Do VP series monitors support an Apple MAC Thunderbolt connection?
Do the VP2468’s USB ports support Apple device power charging?
How to check my monitor’s current firmware version?
Why “FW_Update_Tool_with_VP2468_M003” still can’t detect my monitor even monitor power is ON and USB cable is connected to PC properly?
Minor image retention may occur when a static image is displayed on the screen for extended periods of time.
View all 8
Auto Pivot
7
Why can’t my screen/window rotate to match the monitor’s orientation?
Why is the Auto Pivot function not able to detect my monitor status?
Why didn't my monitor Windows desktop automatically rotate to fit the direction of the monitor when the Auto Pivot function is enabled on my Windows OS?
How to set "OSD Pivot" as "Auto" under OSD menu as it's greyed out?
Why can’t my windows desktop rotate to match the monitor’s orientation when OSD Pivot function is set to Auto?
View all 7
Auto Detect
2
How to enable the input signal auto detect function?
Why can’t my monitor auto detect signal between different input sources?
Projector
General Questions
93
How to enable Super ECO Mode on my PJD5155?
Why can’t my input device work in HDMI/MHL on my PRO7827HD?
How to Install an All-in-One Interactive Projector like PS750W
How to recall the password with my projector?
What if users forgot their password with projector?
View all 93
Tips & Tricks
6
How to cast and mirror your mobile device to the X10-4K
How to set up voice control for the X10-4K
How to setup voice control on the X10-4K
How to manage locally stored files on the X10-4K
How to connect smart devices with the X10-4K via USB Type-C
View all 6
Technical Documents
1
ViewSonic Projector RS232 protocol
Other products
General Questions
7
Power saving menu greyed out on NMP760
How to install vDocCam app for ChromeOS
Is it possible to connect multiple displays to my WPG-370?
WPG-370 presentation mode setup
Why does my TD2220 randomly receive touch signal and respond accordingly while exposed to sunlight?
View all 7
Troubleshooting Guide
3
TD2240 touch function troubleshooting guide
How to Reset the VB-STND-007/008 Stand
PJ-WPD-700 Receiver Pairing
WoodPad
24
I see the mouse cursor on my Mac computer but why there is no response on the click of the Stylus Pen?
Why there is no pen pressure while using the WoodPad™ and there is no pressure indication on the WoodPad™ Manager?
Why there is no cursor movement when using the stylus pen when WoodPad™ is connected to the computer and the driver have been installed after restarting computer?
Photoshop brush is moving slowly when WoodPad™ is install on the MacBook Pro?
Why is the Stylus Pen is not functioning properly on the Photoshop?
View all 24
Online Store and Warranty Information
Online Store
10
What is Discontinued "A" Stock and Refurbished
How do I return a product?
Credit Card Policy
Product Pricing
Shipping
View all 10
Warranty and Services
4
What is the product warranty?
How do I obtain warranty service?
How do I check the status of my RMA?
Where can I find the User Guide?
myViewBoard
FAQ
35
What is myViewboard?
Device currently enrolled on another Entity account
Error Updating Whiteboard for Android
What to do if a participant's screen can't be seen but only a black screen is visible on myViewBoard for Windows even the participant's in the cast moderation list?
Why do I keep seeing error message "Access denied"?
View all 35