Applies to:
- TD Series (Touch Display)
- VA1655
- VG1655, VG1656N, VG1656-2K
- VX1654, VX1655, VX1655-4K, VX1655-4K-OLED, VX1754
- VP16-OLED, VP1656
Symptoms & Troubleshooting Tips:
- No Signal
- Check Connections: Ensure all cables (USB Type-C, HDMI) are securely connected.
- Correct Port: Verify you’re using the correct USB Type-C port for data transfer, not just power.
- Input Source: Select the correct input source on the monitor.
- Cable Quality: Use a high-quality USB 3.1 Type-C or HDMI cable.
- Device Compatibility: Ensure your device supports video output via the connected port.
- Restart Devices: Restart both your monitor and the connected device.
- No Power
- Power Source: Confirm the monitor is connected to a working power outlet.
- Power Cable: Check the power cable for any damage and ensure it’s properly connected.
- Power Button: Press the power button on the monitor to turn it on.
- External Power: If using a USB Type-C connection, ensure it provides enough power or use an external power source.
- No Touch (Touch Portable Models Only)
- Correct Model: Ensure you have a touch-enabled model (e.g., TD1655).
- Proper Connection: Use a USB Type-C to USB Type-A cable for touch functionality, not just HDMI.
- Apple Users: Install vTouch drivers for macOS
- vTouch Download
- vTouch User Guide
- Compatibility: Note that touch may not work with all devices, such as iPhones or iPads.
- Out of Range
- Resolution Settings: Adjust the resolution settings on your device to match the monitor’s supported resolution.
- Refresh Rate: Ensure the refresh rate is set within the monitor’s supported range.
- Graphics Driver: Update your graphics driver to the latest version.
- Reboot: Restart both the monitor and the connected device to reset the display settings.
Troubleshooting Videos:
Helpful Links:
For additional questions, please contact ViewSonic's Support by submitting a support ticket HERE or by Phone: US: 800-688-6688, CAN: 866-463-4775. ViewSonic’s call center hours: M-F, 6 AM - 6 PM PST.