CDE30 Slow Boot‑Up Issue

Modified on Mon, 9 Mar at 2:21 PM

Applies to:
ViewBoard CDE30 Series

CDE4330, CDE5530, CDE6530, CDE7530, CDE8630, CDE9830

Some CDE30 devices may take up to 5 minutes to start and reach the desktop after being powered on. This issue occurs even when the “Switch on Delay” setting appears to be turned OFF.

Solution Instructions:

Option 1: Toggle the “Switch on Delay” Setting
1. Power on the device normally
2. Press the Menu button on the remote control
3. Go to Time → Switch on Delay
4. Change the value back to OFF, then select Confirm
Option 2: Reset Time Settings
1. Power on the device normally
2. Press the Menu button on the remote control
3. Go to Time → Time Reset → Reset

For additional questions, please contact ViewSonic's Support by submitting a support ticket HERE or by Phone: US: 800-688-6688, CAN: 866-463-4775. ViewSonic’s call center hours: M-F, 6 AM - 6 PM PST