Applies to:
ViewBoard IFP50 Gen 3 Series



Hardware Required:

USB Flash Drive (FAT32 formatted)  How to format a USB Drive to FAT32



Identifying the correct firmware pack

There are 2 methods to identify which firmware pack is for your device


1.  Verify the Model Number through the Embedded Player Settings. Go to Settings > System > About Device


2.  Verify the Panel Code on the serial number label. On either the left or right side of the ViewBoard there is a Serial Number label with a 2-letter code.  Below shows a CT panel code.




Download firmware pack


1.  Proceed to the Download section of the device product page 


Some models will have multiple firmware pack


See below, on how to identify which firmware pack to download


  • Model number = IFPxx50-3 or Panel Code BE:  Download IFPxx50-3 Firmware Pack_yyyymmdd 


IFP5550-3 with SN BEFORE W1Y21221201F or WA9212212001 use IFP5550-3 Firmware Pack_yyyymmdd

IFP5550-3 wihh SN AFTER W1Y21221201E or WA9212212000 use IFP5550-3_BE2 Firmware Pack_yyyymmdd


  • Model number = IFPxx50-3_BE2: Download IFPxx50-3_BE2 Firmware Pack_yyyymmdd   
  • Model number = IFPxx50-3_CT2 or Panel Code CT:  Download IFPxx50-3_CT2 Firmware Pack_yyyymmdd 

 

2.  Copy the "Firmware Pack" file to the root directory of the USB flash drive.  


DO NOT unzip/extract the contents of the Firmware Pack. Copy as a .zip file

 


Example: IFP6550-3_CT2 Firmware Pack



3.  Insert the USB flash drive into the USB2.0 port located next to the LAN port at the underside of the ViewBoard

 

4.  Go to Settings > System > System update 


 

5.  Under Local Update click BROWSE 

 

   6.  Select the USB flash drive


7.  Select the firmware pack to start the update process

   


Wait for the upgrade to complete and ViewBoard to reboot.

Update will take approximately 5 minutes to complete.

IMPORTANT: Do not power off device during update as it may result in a non-functioning unit


 

 

8.  Once the unit reboot and returns to the ViewSonic Home screen, verify the unit's firmware version in the About Device. Go to Settings > System > About Device


For additional questions, please contact ViewSonic's Support by submitting a support ticket HERE or by Phone: US: 800-688-6688, CAN: 866-463-4775. ViewSonic’s call center hours: M-F, 6 AM - 6 PM PST.