General Questions

How to get vSigange log file
1. Download the debug version of vSignage, vSignage Debug Version Download, and install to the Eposter (for example, EP5520T).   2. Download the adb tool...
Fri, 27 Mar, 2020 at 12:53 PM
How to get back to the dashboard while content is playing via vSignage?
There are two methods to get back to the dashboard. 1. Press up button on the remote control to go to the dashboard. 2. Use the mouse to click the top lef...
Wed, 9 Jan, 2019 at 3:15 AM
Basic trouble-shooting for EPosters
Here are some basic steps for trouble shooting the Eposter EP5012 unit. For more detailed instructions you can contact our support group but you can try the...
Wed, 9 Jan, 2019 at 3:15 AM
Does my e-Poster Support Power Point presentations?
ViewSonic most of e-Posters do not support Power Point Presentations natively. However,  newer models such as EP4320/EP5520/EP5520T have build in the vSigan...
Wed, 9 Jan, 2019 at 3:15 AM
How to solve Signage Manager error “Data Invalid”?
Issue: Files are not loading correctly when using Signage Manager Express Network Edition. I am loading the playlist onto a USB but when am loading it ont...
Wed, 9 Jan, 2019 at 3:15 AM
How to calibrate touch function on EP5012-TL?
Symptom:  My touch is not calibrated or working with Windows 10        Solution:   Connect the EP5012-TL to a Windows 7 PC for calibration purposes an...
Mon, 21 Oct, 2019 at 11:08 PM
What's the Signage Manager newest version? How can I update it?
You can click "Help"-->"Check update" in Tool bar to check is your Signage Manager newest or not, if not, you can click "Downloa...
Wed, 9 Jan, 2019 at 3:15 AM
How can I use Apps to program EP1042T LED?
You can refer attached file to design App.
Wed, 9 Jan, 2019 at 3:15 AM
Why my EP5520T touch unstable? I place it near window.
EP5520T uses IR touch module, the sunlight will cause IR touch module abnormal, please place your EP5520T far away from sunlight.
Wed, 9 Jan, 2019 at 3:15 AM
Does NMP-302w and NMP580-W support touch content?
NMP-302w and NMP580-W support EP5520T touch function, you can use these two models with EP5520T, then you will have touch function.
Wed, 9 Jan, 2019 at 3:15 AM