General Questions

How to calibrate touch function on EP5012-TL?
Symptom:  My touch is not calibrated or working with Windows 10        Solution:   Connect the EP5012-TL to a Windows 7 PC for calibration purposes an...
Mon, 21 Oct, 2019 at 11:08 PM
How many touch points can I get from a multi-touch display such as CDE6561T?
Multi-touch technology allows a touchscreen to sense input from two – or more – points of contact at the same time. This allows you to use multiple finger g...
Wed, 9 Jan, 2019 at 3:14 AM
What USB WiFi dongle/ adapter that will work with the CDE5010, CDE5510, CDE6510, CDE7500 and CDE8600?
Model NameUSB WiFi DongleWireless StandardRealktek Wireless Chip SupportCDE5010LB-WIFI-001802.11 a/b/g/n/acRealtek 8188etv Realtek 8192eu Realtek 8812auCD...
Wed, 9 Jan, 2019 at 3:16 AM
How to upgrade firmware on EP5520/EP5520T?
1. Format your USB flash drive into FAT32. 2. Copy the “MstarUpgrade.bin” file to the root of the USB drive. 3. Insert the USB drive into the USB po...
Wed, 29 May, 2019 at 12:03 PM
How can I exit EP5520T Aging mode?
Aging mode will cycle through different colors to allow the unit to burn in while testing. Using the remote control, press SNAP button to exit.
Wed, 20 Jul, 2022 at 11:53 AM
How to set up video wall in daisy chain?
Here’re major steps to set up video wall in portrait position for your reference. 1. Set up  monitor ID in OSD menu as 1~4 prior to mounting monitors. ...
Wed, 9 Jan, 2019 at 3:16 AM
How to enable debug mode on commercial displays?
1. Download ADB from: https://developer.android.com/studio/command-line/adb.html  2. Press MENU 9 9 1 on the display's remote control to show the...
Tue, 15 Jun, 2021 at 2:23 PM
Do CDE7500 and CDE8600 have freeze function?
Yes, CDE7500 and CDE8600 have freeze function, you can press remote control FREEZE button to freeze the screen.
Wed, 9 Jan, 2019 at 3:15 AM
How can I add other widgets to the Signage manager software?
You can refer below procedure to use other widgets Select Widget-->Select a widget that you want to use-->Click Open.
Wed, 9 Jan, 2019 at 3:15 AM
How to install Signage Manager License on Digital Signage CDM Series displays
ViewSonic’s CDM series displays must carry the Signage Manager license in order to display any digital signage content. If the license is missing, the displ...
Thu, 28 May, 2020 at 9:43 AM