General Questions

Do CDE7500 and CDE8600 have freeze function?
Yes, CDE7500 and CDE8600 have freeze function, you can press remote control FREEZE button to freeze the screen.
Wed, 9 Jan, 2019 at 3:15 AM
What USB WiFi dongle/ adapter that will work with the CDE5010, CDE5510, CDE6510, CDE7500 and CDE8600?
Model NameUSB WiFi DongleWireless StandardRealktek Wireless Chip SupportCDE5010LB-WIFI-001802.11 a/b/g/n/acRealtek 8188etv Realtek 8192eu Realtek 8812auCD...
Wed, 9 Jan, 2019 at 3:16 AM
VC10 Dongle Quick Start Guide & Download
Download link: https://www.iezvu.com/download_qsg_pro.php?l=en&type=dongle
Wed, 9 Jan, 2019 at 3:14 AM
How many touch points can I get from a multi-touch display such as CDE6561T?
Multi-touch technology allows a touchscreen to sense input from two – or more – points of contact at the same time. This allows you to use multiple finger g...
Wed, 9 Jan, 2019 at 3:14 AM
Can my EP5520 support Enterprise authentication with a trusted certificate i.e WPA2 Enterprise with certificate installation?
The supported WIFI security types depend on the WIFI module/dongle you installed.
Wed, 9 Jan, 2019 at 3:14 AM
Why the picture quality is not good while editing content by Signage Manager and export to NMP-302 then display on EP5520?
While editing content with Signage Manager, it will compress and save photo in lower quality. Please follow below procedures to replace the photo. 1. A...
Wed, 9 Jan, 2019 at 3:14 AM
How to do basic troubleshooting for EP5012?
Here are some basic steps for trouble shooting the EP5012.  For more detailed instructions you can contact our support group but you can try these steps ah...
Wed, 9 Jan, 2019 at 3:14 AM
Can an antenna be connected to a commercial display?
ViewSonic Commercial Displays do not support antenna or coaxial cable connection.
Wed, 9 Jan, 2019 at 3:14 AM
Where to apply Sigange Manager and vSigange Weather API key
Apply web URL https://developer.worldweatheronline.com/api/pricing.aspx 
Wed, 9 Jan, 2019 at 3:14 AM
How to check CDX series , videowall, model RS232 daisy chain working correctly
1. Is it correct of RS232 daisy chain cable ? 2. In OSD menu, General settings -> Eco mode please set to Normal. (If set to Low power standby, the uni...
Wed, 9 Jan, 2019 at 3:14 AM