General Questions

What network ports should be opened on media player to work with Signage Manager?
Signage Manger communicates with media players through local area network (LAN). Some of network ports on media player must be enabled for software to prope...
Wed, 9 Jan, 2019 at 3:16 AM
Display Wall Menu not enabling for CDP6530-T
To enable the Display Wall Menu do the following 1.    Plug an active signal into the display 2.    Turn OFF the Touch Feature option
Mon, 11 Mar, 2019 at 5:03 PM
How to enable the USB Source with Auto On feature on a CDE4302
To enable USB playback with the scheduler feature follow the instructions below Go to the Setup option in the OSD menu Turn Low Power Standby to OFF  ...
Fri, 14 Jun, 2019 at 1:33 PM
How do factory reset the NMP660?
To recover the NMP660 to factory state you will first create a Recovery USB disk Making the Google Chrome Recovery USB disk for NMP660 Step 1. Us...
Wed, 15 Jan, 2020 at 9:58 PM
How to cancel the daily rebooting of EP5520, EP5520T, EP5540, and EP5540T
Eposters are designed to reboot at certain intervals to clear memory issues that may be caused by the Android OS that is running on the unit.  The system re...
Fri, 12 Aug, 2022 at 11:42 AM
NMP620-P10 Windows Activation
  Procedure to resolve Windows 10 Enterprise activation issue due to Microsoft Hotfix KB4493509 impact to IoT Device NMP620-P10   Step 1. Boot up ...
Wed, 19 Feb, 2020 at 11:41 AM
How to stop ePoster from shutting down or rebooting
Eposters are designed to reboot at certain intervals to clear memory issues that may be caused by the Android OS that is  running on the unit.  To disab...
Thu, 21 Jul, 2022 at 11:04 AM
How to Install Security Certificates on ePosters
You will need: Android 7.1 Media Player with Latest Firmware (2.X.X or above) Security Certificate Files Security Certificate Installation Instruction...
Wed, 12 Jul, 2023 at 4:48 PM
PowerPoint Not listed as Support Type in Signage Manager
Related Product: Signage Manager Issue:  PowerPoint is not listed as a supported content type when creating a Playlist in Signage Manager   Solutio...
Wed, 6 Dec, 2023 at 4:56 PM
Reported WIFI MAC Address does not match Device MAC
Issue: The reported WIFI MAC Address found within myViewBoard Manager or from your access point MAC Address list is different from what is found on the lab...
Wed, 6 Nov, 2024 at 12:18 PM