General Questions

No image on display but there is power
Check Power Check to make sure the display is turned on, which is usually indicated by some kind of light on the power button itself. If the light is on, t...
Wed, 9 Jan, 2019 at 3:15 AM
What is the maximum resolution for the projector.
To locate the maximum or native resolution for a projector, there are a few places this can be found.  We highly recommend using the native resolution for ...
Wed, 9 Jan, 2019 at 3:15 AM
Out of range message
This happens when the screen resolution is set to something higher than what the projector can display. For example, if the projector supports resolutions o...
Wed, 9 Jan, 2019 at 3:15 AM
Purchased replacement parts
Parts can be purchased from our parts store. Go to https://www.viewsonic.com/parts/
Wed, 9 Jan, 2019 at 3:15 AM
Want to know about supported picture, video and audio formats
Each product has its own list of compatible video, audio and image formats. The best way to know what file type is specifically supported by your product is...
Wed, 9 Jan, 2019 at 3:15 AM
There is a pixel stuck on or off
Stuck or twinkling pixels on the projected image may be due to a defective DMD chip. These pixels can show up as bright, dark or twinkling points. They loo...
Wed, 9 Jan, 2019 at 3:15 AM
There is no video when using HDMI port
If you are experiencing problems using HDMI input: Confirm the HDMI input is selected. Plug in the monitor first, and then turn on the PC. Replace the H...
Wed, 9 Jan, 2019 at 3:15 AM
Disable power save mode on the projector
Disable Power Save from the Control Panel: Windows Vista, 7, 8, and 10 users: Open the Control Panel Type "power options" into the search box....
Wed, 9 Jan, 2019 at 3:15 AM
Loss of screen resolution after Windows 10 update
The Latest Windows update has caused some issues with screen resolution setting being lost, we suggest the following: Step 1: Update the Display Adapter dr...
Wed, 9 Jan, 2019 at 3:15 AM
How to setup a wireless network
 Windows 7 Click on Start. Click on Control Panel. Double click on the Network and Sharing Center icon. Click on the Set up a new connection or network...
Wed, 9 Jan, 2019 at 3:15 AM