General Questions

How to change the image aspect ratio with connecting CDE6510 to IPAD using cable method?
You can press FORMAT button on RC to change the aspect ratio.
Wed, 9 Jan, 2019 at 3:16 AM
Why I can't use LAN control and RS232 to power On/Off CDX5552 Videowall via a LAN network?
When you use LAN control and RS232 protocols to power on/off CDX5552 Videowall via a LAN network, you need to set the Eco mode to Normal in OSD menu.
Wed, 9 Jan, 2019 at 3:16 AM
What is tilling mode for Videowall and how to set it correctly?
Tiling Mode In Tile Mode you can view an image in a larger scale by connecting multiple monitors. After all the displays are installed properly to a vi...
Wed, 9 Jan, 2019 at 3:16 AM
What are the MUST settings on vController software for RS232 and LAN control commends?
Control Indication Command through RS-232 or LAN should be compliance with the requirement enclosed. Please refer RS232 spec. Its default settings a...
Wed, 9 Jan, 2019 at 3:16 AM
What are the requirements or limitation on the using cables of Videowall?
Support HDMI Ver. 1.4b DVI cable can't exceed 5M, otherwise, a DVI extender is required HDMI cable can't exceed 5M, otherwise, a HDMI extender is...
Wed, 9 Jan, 2019 at 3:16 AM
What is iframe and why CMS software, Signage Manager and vSignage couldn't an inline frame?
Definition and Usage The <iframe> tag specifies an inline frame. Example An inline frame is marked up as follows: <iframe src="https://...
Wed, 9 Jan, 2019 at 3:16 AM
Why I didn't see my contents displayed on the screen, when I publish the campaign from vSignage or Signage Manager?
Please make sure you following the steps.  a.  The windows admin of vSignage or Signage Manager and CDM displays or Eposters are in same LAN network . F...
Wed, 9 Jan, 2019 at 3:16 AM
What kind of USB WIFI module can EP5520/EP5520T/EP5540/EP5540T support? Is there any additional software needed to install?
EP5520 can support below WIFI chipset without additional software. Realtek: 8188EU/8192EU/8812AU MTK: MT7603U_STA, MT7662U_STA  BCM: BCMDHD_43569  RA...
Wed, 9 Jan, 2019 at 3:16 AM
How to install Signage Manager License with CDM4900R/ CDM4300R/ CDM5500R/ CDM5500T?
1. Download license file via below link. http://www.viewsonicglobal.com/public/products_download/software/cd/license-20170801175953.pkg 2. Select the c...
Wed, 9 Jan, 2019 at 3:16 AM
How to find MAC address of EP5520/EP5520T/ EP5540 /EP5540T?
EP5520/EP5520T MAC address is available on a label outside the carton as below. Or check it under Android system with details below. 1. Press HOME on...
Wed, 9 Jan, 2019 at 3:16 AM