Why can't I find the device name (Cast-XXXX) of ViewBoard Cast on the client list? : ViewSonic Customer Care

Why can't I find the device name (Cast-XXXX) of ViewBoard Cast on the client list? Print

Modified on: Fri, 28 Jun, 2019 at 4:20 PM

ViewBoard Cast software, laptops, and mobile devices can connect to both the same subnet and across the subnet network.

1. Connected ViewBoard devices will show up under “Device List” on the same subnet connection only.

2. Check if the network access restriction is set on the router (such as disabling broadcast ports, etc.);

3. Try to replace the router or connect to the Wi-Fi hotspot again.

4. In an across-network environment, the device name (Cast-XXXX) will not show up under “Device List”. The user will need to key-in the on-screen PIN-code for connection.

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